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For Companies At a Glance
- Tasks: Provide expert IT support, resolve complex issues, and deliver projects.
- Company: Join a dynamic and ambitious company with a strong track record in IT recruitment.
- Benefits: Enjoy opportunities for career progression and a supportive team environment.
- Why this job: Be part of a collaborative team focused on continuous improvement and innovation.
- Qualifications: 5+ years in technical support, MSP experience, and strong communication skills required.
- Other info: Opportunity to engage with clients and work on diverse projects.
We have an exciting opportunity for a 3rd Line IT Support Engineer to join our well-established client in Saint Leonards, East Sussex.
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
MFK Recruitment has successfully recruited 45 IT Professionals for this well-established company in the past 5 years, 32 are still with the company!
Extremely ambitious company, and they’re very interested in having individuals join their team, who are keen to progress and succeed. (The vast majority of our candidates have progressed in a short space of time!)
Exciting and varied role:
We’re looking for a Senior IT Support Engineer who has the gravitas to be able to interact with local management and also visit clients’ sites. We estimate 1 day per week with clients, 2 days per week on desk escalations and 2 days per week on projects, although this will vary from week to week in line with demand across the organisation. This needs to be a real team player who can cope with a fluid and changing workload.
3rd Line IT Support Engineer – Job Purpose:
To provide expert technical support for day-to-day client technical issues, as well as the delivery of projects. This role focuses on resolving complex issues, ensuring smooth system integrations, and driving continuous improvement in processes to meet client needs and optimise performance.
3rd Line IT Support Engineer – Principal Responsibilities:
* Escalation route for technical queries from the level 1 & 2 engineers.
* Delivering project work as defined by the Head of Project Management
* Mobilising as a team & communicating effectively through the relevant channels in the event of high-risk business critical P1 outage or security incident
* Although there won\’t be an expectation to answer calls regularly, you will be placed in the 3rd tier phone queue in the event of busy periods
* Part of your role will require you to tackle proactive tasks such as Firmware Upgrades/Process Development/Project Delivery/Recurring infrastructure checks
* You must be able to work as a team alongside other engineers with a combined goal of continuous service improvement & innovation
* Likelihood of being enrolled on a Change Advisory Board & part responsible for managing change & risk on the service desk
3rd Line IT Support Engineer – Qualifications and Experience:
* MSP experience or a customer-centric environment providing support.
* Excellent verbal and written communication skills
* Active Directory and GPO administration
* Exchange administration
* Excellent experience with Microsoft technologies
* Good general knowledge of networking and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations
* 5+ years of technical helpdesk environment
* Firewall Implementations –Fortigate/Cisco/SonicWall/Watchguard
* Backup Solutions – Azure/Veeam
* Virtualisation – Hyper-V, VMware, AVD, RDS
* In-depth Knowledge of O365 suite & MFA
* Able to answer complex Networking questions
3rd Line IT Support Engineer employer: MFK Recruitment
Contact Detail:
MFK Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory, Exchange, and various firewall implementations. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of complex technical issues you've resolved in previous roles. This will help you illustrate your capability to handle the responsibilities of a 3rd Line IT Support Engineer effectively.
✨Tip Number 3
Network with current or former employees of the company through platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your interview.
✨Tip Number 4
Prepare to discuss your experience in a customer-centric environment, as this role requires strong communication skills. Be ready to explain how you've successfully interacted with clients and managed their technical needs in the past.
We think you need these skills to ace 3rd Line IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description for the 3rd Line IT Support Engineer role. Emphasise your MSP experience, technical helpdesk background, and familiarity with Microsoft technologies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your desire to progress within the company. Mention specific projects or achievements that demonstrate your ability to handle complex issues and work as part of a team.
Highlight Communication Skills: Since excellent verbal and written communication skills are crucial for this role, provide examples in your application that illustrate how you've effectively communicated with clients or team members in previous positions.
Showcase Continuous Improvement Mindset: In your application, discuss any initiatives you've taken to improve processes or systems in past roles. This aligns with the company's focus on continuous service improvement and innovation.
How to prepare for a job interview at MFK Recruitment
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Microsoft technologies, Active Directory, and networking concepts. Highlight specific examples where you've resolved complex issues or implemented solutions in previous roles.
✨Demonstrate Communication Skills
Since the role involves interacting with local management and clients, practice articulating your thoughts clearly. Prepare to explain technical concepts in a way that non-technical stakeholders can understand.
✨Emphasise Teamwork and Adaptability
This position requires a team player who can handle a fluid workload. Share examples of how you've successfully collaborated with others and adapted to changing priorities in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in high-pressure situations. Think of scenarios where you had to manage critical incidents or deliver projects under tight deadlines, and be ready to discuss your approach.
