At a Glance
- Tasks: Provide top-notch IT support across four school sites and manage technical issues.
- Company: Join a progressive, people-focused company in the education sector.
- Benefits: Enjoy personalised training, career progression, and increased holiday allowance.
- Other info: Friendly team environment with excellent growth opportunities.
- Why this job: Make a real impact in schools while advancing your IT career.
- Qualifications: Experience as a 2nd Line or Senior IT Technician is essential.
The predicted salary is between 40000 - 40000 £ per year.
We have an exciting opportunity for a Senior On-site Engineer to join our well-established client, supporting four school sites in Abingdon, Oxfordshire. This role would suit an experienced 2nd Line / Senior IT Technician who enjoys working in the education sector and providing high-quality on-site technical support to schools.
Salary: £40,000
Location: Abingdon, Oxfordshire
Role type: On-site
Travel: A full driving licence and access to a car is required, as travel between school sites will be needed. The successful candidate will also be required to transport IT equipment between sites when needed.
Main Responsibilities:
- Provide high-quality on-site IT support across four school sites, consisting of two primary schools and two secondary schools.
- Manage incidents and service requests from receipt through to resolution and closure.
- Provide server, network, desktop and cloud-based technical support.
- Diagnose and resolve technical issues, with a strong focus on first-time fix.
- Support Microsoft 365, Windows devices, networking, wireless, printing and education-specific systems.
- Ensure service level agreement standards are met.
- Provide exceptional service to staff, students and other stakeholders.
- Keep accurate records of all support activity and site information using IT service management tools.
- Complete administration, documentation and technical records promptly and accurately.
- Promote best practice and adhere to change control processes.
- Support IT projects, upgrades, rollouts and site improvements.
- Liaise with internal teams and third-party suppliers where required.
- Help ensure the IT environment remains secure, reliable and fit for purpose.
- Transport IT kit between school sites when required.
Knowledge and Experience Required:
- Previous experience in a 2nd Line, Senior IT Technician, Field Engineer or On-site Engineer role.
- Strong experience supporting schools, education environments or multi-site organisations would be highly desirable.
- Experience installing, configuring and troubleshooting Microsoft Windows platforms and applications.
- Good working knowledge of Microsoft 365, including user accounts, permissions, troubleshooting and administration.
- Experience with Active Directory, Azure / Microsoft Entra and Intune.
- Good networking knowledge, including switches, wireless, routers, firewalls and VPNs.
- Experience supporting Windows Server environments.
- Strong desktop, laptop, printer and peripheral support skills.
- Experience supporting Windows 10 and Windows 11.
- Excellent communication and customer service skills.
- Ability to work independently across multiple sites.
- Strong organisation and documentation skills.
- Full UK driving licence and access to a car.
Technologies You May Work With:
- Microsoft 365
- Microsoft Azure
- Microsoft Entra
- Microsoft Intune
- Microsoft Teams
- Microsoft SharePoint
- Microsoft Purview
- Windows Server
- Windows 10 / Windows 11
- Smoothwall Firewall
- Cisco Meraki
- HP Aruba
- PaperCut
- 3CX Phone Systems
- Google Workspace / G Suite
- Google Classroom
- SENSO
- Autotask
- Datto RMM
- Net2
- Google Chrome
- Microsoft Edge
Benefits and Highlights:
- Friendly and supportive team
- Personalised training platform
- Skills assessments and personalised progression plans
- Microsoft and Google training courses
- Accreditations and exams supported
- One-to-one training
- Excellent career progression opportunities
- Increased holiday allowance with length of service
- Increased sick pay with length of service
- Company healthcare available
- Purchase discounts
- Private mileage
- Social and team-building activities
- Employee assistance programme
This is an excellent opportunity for a Senior On-site IT Engineer who is looking to join a progressive, people-focused company that invests heavily in training, development and career progression.
Senior On-site IT Engineer employer: MFK Recruitment Ltd
Join a dynamic and supportive team as a Senior On-site IT Engineer in Abingdon, Oxfordshire, where your expertise will directly impact the education sector. This company prioritises employee growth with personalised training platforms, career progression opportunities, and a friendly work culture that fosters collaboration and innovation. Enjoy a range of benefits including increased holiday allowance, healthcare options, and social activities, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior On-site IT Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector and let them know you're on the hunt for a Senior On-site IT Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at job fairs or networking events, be ready to demonstrate your technical prowess. Bring along examples of your work or even a portfolio that highlights your experience with Microsoft 365 and other relevant technologies.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview or meeting, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds and shows your enthusiasm for the position.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly through us gives you a better chance of being noticed. Plus, we’re all about helping you land that dream job in the education sector!
We think you need these skills to ace Senior On-site IT Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior On-site IT Engineer role. Highlight your experience in supporting schools and your technical skills with Microsoft 365, Windows, and networking. We want to see how your background fits perfectly with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working in the education sector and how you can provide exceptional support to our school sites. Let us know what makes you the perfect fit for this role.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've diagnosed and resolved technical issues in the past. We love candidates who can demonstrate their first-time fix focus and customer service skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at MFK Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows platforms, and networking basics. Be ready to discuss your experience with troubleshooting and supporting these technologies, as they are crucial for the role.
✨Showcase Your Customer Service Skills
Since you'll be working in schools, it's essential to demonstrate your excellent communication and customer service skills. Prepare examples of how you've provided exceptional support in previous roles, especially in educational environments.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about past incidents you've managed and how you resolved them, focusing on your approach to achieving a first-time fix.
✨Highlight Your Organisational Skills
As this role involves managing multiple sites, emphasise your organisational and documentation skills. Be prepared to discuss how you keep accurate records and manage your time effectively across different locations.
