At a Glance
- Tasks: Provide on-site and remote tech support, install and troubleshoot IT systems.
- Company: Fast-growing UK tech group with a focus on managed IT services.
- Benefits: Competitive salary, strong career development, and a supportive work environment.
- Other info: Opportunity for long-term career growth and technical development.
- Why this job: Join a dynamic team and work with diverse technologies across various projects.
- Qualifications: 3+ years in IT support, strong knowledge of Microsoft technologies, and excellent problem-solving skills.
The predicted salary is between 35000 - 35000 € per year.
Location: Manchester
Salary: £35,000
Hours: 37.5 hours per week
Role type: Permanent
About the company
Our client is a fast-growing UK technology group providing managed IT services, cloud solutions, infrastructure support, cyber security, communications, and business technology services to a varied client base. The business has grown significantly over recent years and offers excellent long-term career development.
This is an excellent opportunity for an experienced IT Field Engineer who enjoys working with a broad range of technologies, visiting customer sites, supporting projects, and being part of a collaborative technical team.
The role
The IT Field Engineer will provide both on-site and remote technical support to clients across the UK. You will be responsible for installing, configuring, maintaining, and troubleshooting IT systems, hardware, software, networking equipment, and cloud-based services. The role will involve regular travel to customer sites, supporting reactive technical issues, planned project work, system rollouts, migrations, infrastructure upgrades, and new site setups. When not working in the field, you will support the service desk with escalated tickets and remote troubleshooting.
This role would suit someone who is technically strong, customer-focused, organised, and comfortable working across both support and project environments.
Key responsibilities
- Provide on-site technical support to clients across the UK
- Install, configure, maintain, and troubleshoot IT hardware, software, networks, and infrastructure
- Support IT projects including migrations, deployments, upgrades, office moves, and new site setups
- Work closely with senior engineers, project teams, and service desk colleagues
- Diagnose and resolve hardware, software, server, cloud, and network issues
- Provide 1st and 2nd line support when required
- Assist with escalated service desk tickets when not attending customer sites
- Support Microsoft 365, Azure, Active Directory, Windows Server, and endpoint environments
- Troubleshoot networking technologies including TCP/IP, VLANs, firewalls, and wireless networks
- Support firewall technologies such as Fortinet, Cisco, SonicWall, or WatchGuard
- Support backup and recovery solutions, including Veeam and Azure Backup
- Assist with virtualisation platforms including VMware, Hyper-V, AVD, and RDS
- Maintain accurate documentation, ticket updates, and technical records
- Deliver excellent customer service and clear communication at all times
- Identify recurring issues and recommend long-term improvements
- Manage workload effectively across travel, project work, and support responsibilities
Skills and experience required
- Minimum of three years experience in a similar IT support, field engineer, or infrastructure support role
- Previous MSP experience or experience in a customer-focused technical support environment
- Strong knowledge of Microsoft technologies including Microsoft 365, Azure, Windows, Active Directory, Group Policy, and Windows Server
- Good all-round infrastructure knowledge across networking, servers, endpoints, cloud, and security
- Experience troubleshooting PCs, servers, printers, scanners, switches, firewalls, and networked devices
- Good understanding of cyber security technologies such as firewalls, web filtering, endpoint protection, and recovery solutions
- Experience with backup solutions such as Veeam
- Experience with VMware and/or Hyper-V
- Strong problem-solving and troubleshooting skills
- Excellent written and verbal communication skills
- Ability to take ownership of user issues and work proactively
- Full clean UK driving licence
- Willingness to travel to customer sites across the UK
Desirable experience
- Microsoft certifications in Azure, Microsoft 365, or related technologies
- VMware VCP
- Citrix experience
- Veeam certifications or strong Veeam experience
- Experience supporting Apple Mac environments
- Experience working on cloud migrations, infrastructure upgrades, and larger IT projects
Personal attributes
The successful candidate will be a technology enthusiast who enjoys solving problems and working with people. You will be approachable, organised, and able to work both independently and as part of a wider technical team. You will be someone who takes pride in delivering excellent customer service, enjoys learning new technologies, and wants to build a long-term career within a growing technology business.
Why apply?
- Join a growing UK technology group with strong career development opportunities
- Work across a wide range of technologies, clients, and projects
- Excellent progression opportunities within the wider group
- Stable and supportive working environment
- Opportunity to develop technically across cloud, infrastructure, networking, cyber security, and project delivery
IT Field Engineer in Manchester employer: MFK Recruitment Ltd
Join a dynamic and rapidly expanding UK technology group in Manchester, where you will have the opportunity to work with a diverse range of technologies and clients. The company fosters a supportive and collaborative work culture, offering excellent career progression and stability, as evidenced by the high retention rate of IT professionals. With a focus on employee growth and development, this role as an IT Field Engineer promises a rewarding career path in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Engineer in Manchester
✨Tip Number 1
Network like a pro! Attend tech meetups, workshops, or even online webinars. The more people you connect with in the industry, the better your chances of hearing about job openings before they’re advertised.
✨Tip Number 2
Don’t just apply; engage! When you find a role that excites you, reach out to someone at the company on LinkedIn. A friendly message can make you stand out and show your genuine interest in the position.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 4
Keep an eye on our website for the latest job postings. We regularly update our listings, and applying directly through us can give you a better chance of landing that IT Field Engineer role!
We think you need these skills to ace IT Field Engineer in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Field Engineer role. Highlight your experience with Microsoft technologies, troubleshooting skills, and any relevant certifications. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for technology and customer service. Tell us why you're excited about this role and how you can contribute to our team at StudySmarter.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled technical issues in the past. We love candidates who can demonstrate their problem-solving abilities and how they’ve made a positive impact in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at MFK Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, networking, and cloud solutions. Be ready to discuss your experience with tools like Azure, Active Directory, and Veeam, as well as any troubleshooting you've done in the past.
✨Show Off Your Customer Service Skills
Since this role is customer-focused, prepare examples of how you've delivered excellent service in previous positions. Think about times when you resolved issues quickly or went above and beyond for a client.
✨Be Ready for Practical Scenarios
Expect to face some technical scenarios during the interview. Practice explaining how you would approach common issues, such as network failures or software installations, to demonstrate your problem-solving skills.
✨Highlight Your Teamwork Experience
This role involves working closely with other engineers and project teams. Share examples of successful collaborations from your past roles, showcasing how you contributed to team success and supported your colleagues.
