At a Glance
- Tasks: Join our service desk to tackle IT incidents and support customers.
- Company: Curatrix Technologies delivers top-notch IT services for business growth.
- Benefits: Gain hands-on experience, ongoing training, and a supportive team environment.
- Other info: Located at Technopole Centre, Portsmouth; check travel times before applying.
- Why this job: Perfect for tech enthusiasts wanting to learn and grow in a dynamic setting.
- Qualifications: Grade 4/C in English and Maths plus a relevant IT qualification required.
As an apprentice, you will be part of our busy service desk. You will respond to IT incidents via our ticketing system, working with colleagues to ensure tickets are completed within the customers' agreed SLAs.
Summary
We are looking to recruit an IT Support Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
Main Roles and Responsibilities
- Become a valued part of the IT Support team
- Learn how to provide technical support
- Assist in customer projects and support activities as skills allow
- Gain on-the-job experience and utilize the skills you have gained over the duration of your apprenticeship
- Help existing staff and subcontractors deliver IT support services to clients
- Handle telephone support calls and incoming helpdesk emails
- Manage the helpdesk system, ensuring all calls are handled within SLA timescales
- Manage the support ticket queue
- Resolve first-line support issues where capable and collaborate with more experienced staff for complex problems
- Support all Microsoft systems within the company product line and update as required
- Run daily backups when required
Requirements and Prospectus
Desired Skills
- Logical and methodical problem-solving approach
- Adaptability and ability to multitask
- Strong IT skills and basic knowledge of hardware & software
Personal Qualities
- Highly organized with excellent communication skills (verbal and written)
- Interest in IT and technology
- Desire to succeed and be a team player
- Honest, reliable, and quick learner
Qualifications Required
Grade 4/C in English and Maths and a relevant IT qualification
Future Prospects
Ongoing training and development opportunities
Training to be Delivered
Maths and English Functional Skills. Level 3 ICT Apprenticeship
About the Employer
We partner with your business to deliver the best IT services, including support, licensing, and security. Our goal is to provide scalable, flexible, cost-effective, and secure IT solutions that support your growth without the frustrations of legacy systems.
Employer Details
Curatrix Technologies Ltd
Visit employer website
Address: Technopole Centre Hampshire Portsmouth PO2 8FA
Please check travel times before applying.
IT Support Technician Apprentice - Portsmouth employer: MFC Foundation
Curatrix Technologies Ltd is an excellent employer for aspiring IT professionals, offering a dynamic work environment in Portsmouth where you can grow your skills and career. As an apprentice, you'll receive hands-on training and support from experienced colleagues, ensuring you gain valuable experience while contributing to meaningful projects. With a strong focus on employee development and a collaborative culture, Curatrix is committed to helping you succeed in the ever-evolving field of IT.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician Apprentice - Portsmouth
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what MFC Foundation values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges MFC Foundation might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at MFC Foundation!
✨Direct Apply to MFC Foundation
Let's not forget to apply directly through the MFC Foundation website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician Apprentice - Portsmouth
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at MFC Foundation.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at MFC Foundation. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at MFC Foundation
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
