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For Companies At a Glance
- Tasks: Join our service desk to tackle IT incidents and support customers.
- Company: Curatrix Technologies delivers top-notch IT services for business growth.
- Benefits: Gain hands-on experience, ongoing training, and a supportive team environment.
- Why this job: Perfect for tech enthusiasts wanting to learn and grow in a dynamic setting.
- Qualifications: Grade 4/C in English and Maths plus a relevant IT qualification required.
- Other info: Located at Technopole Centre, Portsmouth; check travel times before applying.
As an apprentice, you will be part of our busy service desk. You will respond to IT incidents via our ticketing system, working with colleagues to ensure tickets are completed within the customers' agreed SLAs.
Summary
We are looking to recruit an IT Support Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
Main Roles and Responsibilities
- Become a valued part of the IT Support team
- Learn how to provide technical support
- Assist in customer projects and support activities as skills allow
- Gain on-the-job experience and utilize the skills you have gained over the duration of your apprenticeship
- Help existing staff and subcontractors deliver IT support services to clients
- Handle telephone support calls and incoming helpdesk emails
- Manage the helpdesk system, ensuring all calls are handled within SLA timescales
- Manage the support ticket queue
- Resolve first-line support issues where capable and collaborate with more experienced staff for complex problems
- Support all Microsoft systems within the company product line and update as required
- Run daily backups when required
Requirements and Prospectus
Desired Skills
- Logical and methodical problem-solving approach
- Adaptability and ability to multitask
- Strong IT skills and basic knowledge of hardware & software
Personal Qualities
- Highly organized with excellent communication skills (verbal and written)
- Interest in IT and technology
- Desire to succeed and be a team player
- Honest, reliable, and quick learner
Qualifications Required
Grade 4/C in English and Maths and a relevant IT qualification
Future Prospects
Ongoing training and development opportunities
Training to be Delivered
Maths and English Functional Skills. Level 3 ICT Apprenticeship
About the Employer
We partner with your business to deliver the best IT services, including support, licensing, and security. Our goal is to provide scalable, flexible, cost-effective, and secure IT solutions that support your growth without the frustrations of legacy systems.
Employer Details
Curatrix Technologies Ltd
Visit employer website
Address: Technopole Centre Hampshire Portsmouth PO2 8FA
Please check travel times before applying.
IT Support Technician Apprentice - Portsmouth employer: MFC Foundation
Contact Detail:
MFC Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician Apprentice - Portsmouth
✨Tip Number 1
Familiarise yourself with common IT support tools and ticketing systems. Understanding how these platforms work will give you a head start in managing the helpdesk system effectively.
✨Tip Number 2
Brush up on your problem-solving skills by practising troubleshooting common IT issues. This will not only prepare you for first-line support but also demonstrate your proactive approach to potential employers.
✨Tip Number 3
Showcase your communication skills by engaging in discussions about technology with peers or online communities. Being able to articulate technical concepts clearly is crucial in an IT support role.
✨Tip Number 4
Research Curatrix Technologies Ltd and their services. Understanding their business model and the specific IT solutions they provide will help you align your skills and interests with their needs during the interview process.
We think you need these skills to ace IT Support Technician Apprentice - Portsmouth
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the IT Support Technician Apprentice position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant skills, qualifications, and any previous experience in IT or customer service. Use bullet points for clarity and keep it concise.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that make you a good fit, such as your problem-solving abilities and interest in technology. Be sure to convey your willingness to learn and adapt.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at MFC Foundation
✨Show Your Enthusiasm for IT
Make sure to express your genuine interest in technology and IT support during the interview. Share any personal projects or experiences that demonstrate your passion for the field, as this will show the employer that you're eager to learn and grow.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you approach problem-solving. You might be asked to describe a time when you faced a technical issue and how you resolved it. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Familiarise Yourself with Common IT Issues
Brush up on common IT support issues, especially those related to Microsoft systems, as these are likely to come up in the interview. Being able to discuss solutions to typical problems will showcase your readiness for the role.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could include inquiries about the team dynamics, training opportunities, or specific technologies used by the company. It shows your interest and helps you assess if the role is a good fit for you.