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- Tasks: Join a busy IT support team and tackle tech challenges across the school.
- Company: Aspirations Academies Trust, dedicated to empowering students and staff.
- Benefits: Gain hands-on experience, training, and potential for a full-time role.
- Why this job: Make a real difference by supporting students and staff with their tech needs.
- Qualifications: GCSE grade C/4 in Maths and English; relevant IT qualification preferred.
- Other info: Flexible, proactive environment with opportunities for growth and development.
You will be part of a busy IT support team which applies IT support across the whole school estate. Support can range from hardware and software IT incidents and be both remote support and in-person.
Summary
Main duties and responsibilities
- First line ‘break-fix’ assistance to school based users as directed by the site Service Desk queue
- Use the service desk software to report, log and correspond to requests
- Communicate with school-based staff to inform them of action and progress of reported problems
- Assist school-based staff and students with technical issues
- Provide high levels of customer service
Hardware/Software Support and Fault Diagnosis
- First line support for workstation and laptop support. Assessment and resolution of hardware/software issues
- First line support for printers. Basic assessment and resolution of hardware issues
- First line support for ICT peripheral devices (USB devices, Scanners, tablets etc). Assessment of hardware/software issues
- First line support for interactive whiteboards and projectors. Basic assessment and resolution of hardware issues
- First line support for wireless access points and hardwired network points. Basic assessment and resolution of issues
- Complete trouble-shooting tasks on supported infrastructure as directed by the service desk
- Test and change cables as required. (Network, USB, serial, parallel etc)
- Change and diagnose hardware equipment as directed by the service desk
Routine Maintenance and Service Tasks
- Complete software installations on workstations and laptops as directed by the service desk
- Complete deployment of images to workstation or laptops as directed by the service desk
- Change and replace printer consumables, paper as required
- Restore workstation/laptop images as directed by the service desk
- Complete Active Directory maintenance tasks as directed by the service desk
- Complete backup restores as directed by the service desk
- Complete routine hardware/software maintenance tasks as directed by the service desk
- Report breakages, vandalism or reoccurring problems to the service desk
- Maintain school asset record systems
- Maintain school stock systems
Requirements and Prospectus
Desired Skills
- Excellent literacy and communication skills, including written and oral
- Strong administrative and organisational skills
- Competent user of a range of ICT applications including Microsoft office
- High level of accuracy in written work and data entry
- Demonstrate a commitment to providing a quality customer service
- Ability to prioritise one’s own work and work to tight deadlines
- Ability to follow instructions accurately but also to show initiative and make good judgments when required
- Ability to demonstrate a high level of trust and integrity and deal sensitively and appropriately with confidential, personal information
Personal qualities
- Flexible, proactive, positive approach to work
- Be able to work as an effective member of a team
- Good timekeeping skills
Qualifications required
A GCSE grade C/4 (or equivalent) or above in Maths and English and a relevant IT qualification is desired
Future prospects
Potential full-time role upon successful completion of the apprenticeship
Training to be delivered
Information Communications Technician (IT Support) Apprenticeship Level 3
Functional skills in Maths and English Level 2 if required
About the Employer The Aspirations Academies Trust, as a sponsor of primary and secondary age academies in England, is committed to raising students’ aspirations so that all young people reach their fullest potential and achieve the success they desire
Employer
Aspirations – Wykham Park Academy
Address: Ruskin Road, Banbury, Oxfordshire, OX16 4HY
#J-18808-Ljbffr
IT Support Apprentice - Banbury employer: MFC Foundation
Contact Detail:
MFC Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Apprentice - Banbury
✨Tip Number 1
Get to know the company! Research Aspirations Academies Trust and understand their values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your tech skills! Since you'll be providing IT support, brush up on common hardware and software issues. Being able to demonstrate your troubleshooting skills during interviews can really set you apart.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local tech meetups. Building relationships can give you insider info and even lead to referrals for the apprenticeship.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, and it shows you're serious about joining our team. Plus, it helps us keep track of your application better!
We think you need these skills to ace IT Support Apprentice - Banbury
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your IT skills in your application. We want to see how you can tackle hardware and software issues, so don’t be shy about sharing your experiences with troubleshooting or customer service.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that gets straight to the point!
Tailor Your Application: Take a moment to customise your application for this role. Mention specific duties from the job description that excite you and explain how your background makes you a great fit for our IT support team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at MFC Foundation
✨Know Your Tech Basics
Brush up on your knowledge of common hardware and software issues, especially those related to workstations, laptops, and printers. Being able to discuss troubleshooting steps or solutions will show that you're ready to jump into the role.
✨Customer Service is Key
Since this role involves a lot of interaction with school staff and students, be prepared to demonstrate your customer service skills. Think of examples where you've helped someone solve a problem or provided support, and be ready to share those stories.
✨Familiarise Yourself with Service Desk Software
If you have experience with any service desk software, mention it! If not, do a bit of research on common tools used in IT support. Showing that you understand how to log and track requests will give you an edge.
✨Show Your Team Spirit
This position requires working as part of a busy team, so be ready to talk about your teamwork experiences. Highlight times when you collaborated effectively with others, and express your enthusiasm for being part of a supportive environment.