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- Tasks: Become a Customer Advisor, delivering top-notch service and managing stock.
- Company: Join B&Q, the UK's leading home improvement retailer with over 300 stores.
- Benefits: Enjoy £12.71/hour, 6.6 weeks holiday, shopping discounts, and wellbeing perks.
- Other info: Complete a Level 2 Customer Service Practitioner apprenticeship in 15 months.
- Why this job: Gain valuable experience while working in a supportive and inclusive environment.
- Qualifications: No formal qualifications needed; strong communication and teamwork skills are essential.
Sectors: Business & Admin, Childcare, Clinical Health, Data and Digital, Education, Fitness and Active Leisure, Health and Social Care, Healthcare, Hospitality, IT and Software, Leadership and Management, Other, Retail
Join our team as a Customer Advisor and become an expert guide and advisor to our customers. Your main focus will be delivering excellent customer service, managing stock, setting up displays, and ensuring the store looks inviting. Training in paint-mixing and timber cutting will be provided, but customer service is your priority.
Summary
We value diversity and aim to create an inclusive environment where everyone feels they belong and has equal opportunities.
Daily roles and responsibilities include:
- Engaging with customers proactively
- Understanding customer needs and offering suitable solutions
- Supporting colleagues across the store
- Turning negative interactions into positive experiences
- Encouraging and sharing customer feedback
- Using available tools to maximize sales
- Following store processes and operating safely and legally
- Adhering to policies and procedures
- Performing other duties as required
We offer a range of benefits to support your wellbeing, including:
- Hourly rate of £12.71
- An award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistance Programme
- Shopping discounts
- Wellbeing benefits
You will work towards the Level 2 Customer Service Practitioner apprenticeship during your employment, which lasts approximately 15 months, with a permanent contract from the start.
Requirements and qualities:
– Strong communication skills
– Teamwork
– Problem-solving abilities
– Customer focus
Personal qualities include aligning with B&Q values: Together, Curiosity, Simplicity, Humility, Excellence.
No formal qualifications are required to apply.
Ongoing training and development opportunities are available.
About the employer
B&Q, the UK\’s leading home improvement retailer, operates over 300 stores in the UK and Ireland. This apprenticeship offers a great opportunity to gain experience while learning.
Location
Beeston Ring Road, Leeds, West Yorkshire, LS11 0BD
Please check travel times before applying.
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B&Q Customer Advisor Apprenticeship - Leeds employer: MFC Foundation
Contact Detail:
MFC Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land B&Q Customer Advisor Apprenticeship - Leeds
✨Tip Number 1
Familiarise yourself with B&Q's values and customer service approach. Understanding their commitment to teamwork, curiosity, and excellence will help you align your responses during any interviews or discussions.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about customer service scenarios. This will prepare you for the proactive engagement expected in the role.
✨Tip Number 3
Research common customer service challenges and think of ways to turn negative experiences into positive ones. Being able to discuss these strategies will show your problem-solving abilities.
✨Tip Number 4
Visit a local B&Q store to observe how staff interact with customers and manage stock. This hands-on experience will give you valuable insights to discuss during your application process.
We think you need these skills to ace B&Q Customer Advisor Apprenticeship - Leeds
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Advisor position. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Relevant Skills: Emphasise your strong communication skills, teamwork, and problem-solving abilities in your CV and cover letter. Provide specific examples of how you've demonstrated these qualities in previous roles or experiences.
Show Enthusiasm for Customer Service: Since customer service is a priority for this role, make sure to express your passion for helping customers and creating positive experiences. Mention any relevant experiences where you successfully engaged with customers.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that your documents are clear and professional.
How to prepare for a job interview at MFC Foundation
✨Showcase Your Customer Service Skills
As a Customer Advisor, your main focus will be on delivering excellent customer service. Be prepared to share examples of how you've successfully engaged with customers in the past and turned negative experiences into positive ones.
✨Demonstrate Teamwork and Collaboration
B&Q values teamwork highly. During the interview, highlight instances where you've worked effectively as part of a team, supported colleagues, or contributed to a collaborative environment.
✨Emphasise Problem-Solving Abilities
Employers appreciate candidates who can think on their feet. Prepare to discuss specific challenges you've faced in previous roles and how you approached solving them, especially in a customer service context.
✨Align with B&Q's Values
Familiarise yourself with B&Q's core values: Together, Curiosity, Simplicity, Humility, and Excellence. Be ready to explain how your personal qualities align with these values and how they influence your work ethic.