At a Glance
- Tasks: Assist clients with property queries and ensure top-notch customer satisfaction.
- Company: Join a dynamic team in the Property & Housing sector.
- Benefits: Full-time permanent role with opportunities for training and development.
- Other info: Fast-paced environment with a focus on teamwork and professional growth.
- Why this job: Make a real difference in people's housing journeys while growing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 22050 - 26950 £ per year.
Overview
As a Customer Services Advisor, you will be the first point of contact for students, providing excellent customer service and ensuring the smooth day-to-day operation of our accommodation. You will handle student queries, assist with administrative tasks, and contribute to maintaining a positive living environment.
Key Responsibilities:
Customer Service & Resident Support
- Be the first point of contact for residents, visitors, and contractors, providing a friendly and professional service.
- Respond to student enquiries via phone, email, and in person, ensuring a prompt and helpful resolution.
- Assist with student move-ins and move-outs, including check-in/check-out processes and room inspections.
- Support students with accommodation-related issues, escalating any concerns as necessary.
- Organise and participate in community events to enhance the student experience.
Administration & Operations
Ensure accuracy & integrity of all data processed within our Accommodation Management System (‘AMS’)
- Process bookings, tenancy agreements, rental payments, bank receipts/payments,
- Assist with handling maintenance requests and liaise with the maintenance team to ensure timely resolution.
- Conduct regular building inspections and report any issues.
- Ensure compliance with health & safety regulations and company policies.
General Duties
Assist in ensuring the site is always clean, safe, and welcoming.
- Handle lost property, parcel management, and general site organisation.
- Support marketing and promotional activities as required.
- Perform any other duties as reasonably required by management.
Key Skills & Experience
Previous experience in a customer service or administrative role (preferably within property management, hospitality, or student accommodation).
- Good level of both maths and English.
- Strong communication skills and a friendly, approachable manner.
- Ability to handle queries efficiently and remain calm under pressure.
- Good organisational skills with attention to detail.
- Proficient in Microsoft Office and comfortable using CRM systems.
- A team player with a proactive attitude
Standard hours of work are 20 hours per week between 8am-8pm (Monday to Sunday, on rotating shifts)
Desirable
- Experience working in student accommodation or property management.
- Knowledge of tenancy agreements and property regulations.
Benefits
- EAP
- 25 Days Holidays Plus Bank Holidays
- Discount Platform
- Company Pension
Customer Service Advisor in Coventry employer: Mezzino UK
RGIT Australia is an excellent employer, offering a vibrant work culture that prioritises teamwork and customer service excellence. Located in the heart of Portsmouth, employees benefit from a supportive environment with opportunities for professional growth and development in the student housing sector. With a focus on safety and community engagement, working here means being part of a dedicated team that makes a real difference in students' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Coventry
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mezzino UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mezzino UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mezzino UK:Your cover letter is your chance to shine! Tell us why you want to work at Mezzino UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mezzino UK!
How to prepare for a job interview at Mezzino UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
