At a Glance
- Tasks: Support customers on holiday by resolving issues and providing empathetic solutions.
- Company: Join loveholidays, a trailblazing company transforming holiday experiences.
- Benefits: Competitive pay, growth opportunities, and a fun international team.
- Other info: Work in a dynamic environment with opportunities for career advancement.
- Why this job: Make a real impact on customers' holidays while developing your skills.
- Qualifications: Strong problem-solving skills and a customer-first mindset.
The predicted salary is between 22050 - 26950 £ per year.
# On Holiday Support Agentloveholidays Via arbeitnow Publiée il y a 12h## Description du poste**Why loveholidays?**At loveholidays - **we trailblaze together**.
We’re on a mission to open the world to everyone, giving our customers’ unlimited choice, unmatched ease and unmissable value for their next getaway.
Our team is the driving force behind our role as our customers’ personal holiday expert - the smart way to get away.
Here, we're doing things differently to open the world to everyone, and our *Customer Experience team* is at the forefront of **driving cutting-edge innovation**.
Join our fast-growing business where your ideas are heard and new thinking shapes how millions book their holidays.
You'll **accelerate your growth** in our fast-paced environment, tackling daily challenges and learning from inspiring leaders and teammates.
Be **empowered to create impact for our future** by shaping the most-loved package holiday experience for millions.
As we pursue **ambitious plans to expand across Europe**, you'll be part of a fun-loving international community achieving great things together.**About the team:**The On Holiday Support team helps customers resolve issues that arise while they are away.
This can include transfer problems, accommodation concerns, supplier issues, flight disruption and other unexpected situations that may affect a customer’s holiday.
Customers may contact us when they are tired, worried, frustrated or unsure what to do next.
Our role is to listen, understand what has happened and take ownership of finding the most appropriate resolution.
You will be part of the UK On Holiday Support team and report to an On Holiday Support Team Leader.
You will also work closely with colleagues in our offshore partner team and with suppliers and internal departments across loveholidays..
Our teams are split across the UK and our offshore partner, so being comfortable working cross-culturally is important.
We welcome applications from candidates based in London and the surrounding areas.
As this role requires some attendance at our London office, **applications from candidates with a commute of more than 2 hours each way will not be considered.****The impact you’ll have:**You’ll support customers at moments when the service we provide can have a real impact on their holiday, taking ownership and responding with empathy, urgency and sound judgement.
This means investigating what’s happened, communicating clearly and working towards practical resolutions.
Some cases will be straightforward, while others may require supplier contact, further investigation or escalation to specialist teams.
Our teams are split across the UK and our offshore partner, so being comfortable working cross-culturally is important.
A customer-first mindset and strong problem-solving skills are essential, particularly when handling more challenging cases and helping restore customers’ confidence in loveholidays.
You’ll also support English-speaking customers across our international markets.
High performers may have opportunities to develop into specialist areas, including wellbeing and safeguarding.**Your day-to-day:*** Support customers through telephone, chat and case-based contact while they are on holiday* Listen carefully, understand the customer’s circumstances and identify the most appropriate next steps* Take ownership of customer issues and work towards a resolution wherever possible* Use good judgement to balance customer needs, urgency, safety, policy and commercial considerations* Contact hotels, transfer providers, airlines and other suppliers to investigate issues and agree solutions* Make outbound calls when speaking directly with a customer or supplier is the quickest and most effective way to resolve an issue* Keep customers updated and set clear expectations throughout their case* Recognise risk and escalate safeguarding, wellbeing or major incident concerns through the correct process* Maintain clear, accurate and complete case notes* Work collaboratively with colleagues in the UK, our offshore partner and other loveholidays teams* Identify recurring customer or supplier is... #J-18808-Ljbffr
On Holiday Support Agent employer: Meyandy LLC
Verity Search Limited is an exceptional employer, offering a pivotal role as Chief Operating Officer within a fast-growing UK subsidiary bank. With a competitive salary of up to £200k, discretionary bonuses, and a four-day work week in London city offices, employees benefit from a supportive work culture that prioritises operational excellence and regulatory compliance. The company fosters continuous improvement and provides ample opportunities for professional growth, making it an attractive choice for those seeking meaningful and impactful careers in the banking sector.
StudySmarter Expert Advice🤫
We think this is how you could land On Holiday Support Agent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Meyandy LLC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Meyandy LLC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace On Holiday Support Agent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Meyandy LLC:Your cover letter is your chance to shine! Tell us why you want to work at Meyandy LLC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Meyandy LLC!
How to prepare for a job interview at Meyandy LLC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
