At a Glance
- Tasks: Provide IT support and improve the tech environment across the business.
- Company: Join a rapidly growing, family-owned engineering group.
- Benefits: Salary between £30,000 - £38,000 with opportunities for growth.
- Other info: Dynamic role with clear paths to senior positions and exciting projects.
- Why this job: Shape the future of IT while developing your skills in a supportive environment.
- Qualifications: Experience in IT support and knowledge of Microsoft 365 and networking.
The predicted salary is between 35000 - 40000 £ per year.
£30,000 - £38,000 | Stoke-on-Trent | Office Based
“More than just another support role”. Some IT support jobs are all about keeping things running… This one is about helping shape what's next. You’ll join a successful, family-owned engineering group that’s grown rapidly over the last few years and is investing heavily in its technology, systems and infrastructure. With multiple businesses coming together under one roof, there’s plenty to improve, plenty to learn and genuine opportunities to make your mark. If you’re looking for a role where you can grow into infrastructure, projects and, ultimately, a more senior IT position, keep reading.
What's in it for you?
- £30,000 - £38,000 salary
- Join a growing business where IT is becoming increasingly important
- Broad exposure across Microsoft 365, Windows, networking, infrastructure and business systems
- Work alongside trusted external technology partners on exciting improvement projects
- Clear opportunity to develop into a more senior infrastructure-focused role over time
What you’ll be doing
You’ll become the go‑to person for day‑to‑day IT support across the business, helping colleagues with everything from desktop issues and Microsoft 365 through to networking, device management and infrastructure administration. Alongside supporting users, you’ll help improve the IT environment. That includes strengthening Microsoft 365, Active Directory and endpoint management, supporting technology projects, improving documentation, and bringing greater structure to the way IT is delivered. You’ll also work closely with specialist partners on projects including Microsoft 365 improvements, SharePoint, infrastructure and wider business systems.
What you’ll bring
- Experience in a 1st and 2nd line IT support role
- Good knowledge of Microsoft 365, Windows and Active Directory
- Experience supporting desktops, laptops and end users
- Understanding of networking fundamentals
- A proactive attitude and a genuine desire to keep learning
- Strong communication skills and an approachable, customer‑focused personality
Why this role?
This isn’t an organisation with a large IT department where you’ll become just another number. It’s a business where you’ll be trusted, supported and given the chance to grow alongside the company. Today, you’ll be solving problems and supporting users. Tomorrow, you could be leading projects, taking ownership of infrastructure, and helping shape the future of IT across the entire group.
IT Support Technician in Stoke-on-Trent employer: Mexa Solutions
Join a leading global SaaS technology organisation that champions innovation and growth, offering you the chance to take ownership of impactful projects while working in a hybrid environment. With a strong focus on employee development, you'll have access to cutting-edge tools and technologies, including AI, and be part of a collaborative culture that values your creative input. Located in Southampton, this role not only provides competitive salary packages but also fosters a dynamic work-life balance, making it an excellent choice for passionate tech professionals.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Stoke-on-Trent
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Mexa Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Mexa Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Mexa Solutions!
✨Direct Apply to Mexa Solutions
Let's not forget to apply directly through the Mexa Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician in Stoke-on-Trent
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Mexa Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Mexa Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Mexa Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
