Mexa Solutions is seeking a Customer Service Desk Analyst to join its Service Management team in Poole, Dorset. The role blends Software/Application Support with proactive service management, driving improvements beyond ticket closure.
You will monitor service performance, manage incidents and problems, and collaborate with Product and Project teams to enhance customer outcomes in a hybrid work setup.
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Service Improvement Analyst — Hybrid & Poole employer: Mexa Solutions
This well-established technology consultancy is an excellent employer, offering a collaborative work culture that empowers senior technical leaders to shape strategy and build trusted relationships with enterprise clients. With a focus on employee growth, the company provides substantial benefits including 28 days holiday, comprehensive private healthcare, and opportunities for professional training, all while allowing for predominantly remote work with occasional travel to client sites in the UK.
