At a Glance
- Tasks: Troubleshoot complex tech issues and support customers across Microsoft technologies.
- Company: Established IT Service Provider with a supportive team culture.
- Benefits: Competitive salary, hybrid working, and opportunities for mentorship.
- Other info: Great career progression in a stable, service-focused environment.
- Why this job: Be the go-to expert for tricky tech problems and make a real impact.
- Qualifications: Strong 3rd line support experience and knowledge of Microsoft technologies.
The predicted salary is between 35000 - 42000 £ per year.
Some engineers enjoy projects. Others enjoy solving the problems nobody else can. The issues that have already been through 1st line and 2nd line. The ones where somebody says: "Can you take a look at this?" And somehow, you usually figure it out. If that sounds familiar, keep reading.
What's in it for you?
- Salary: £35,000 - £42,000
- Hybrid working (typically 1 day from home)
- Join a well-established IT Service Provider
- Work across a broad Microsoft technology stack
- Become a key technical escalation point within the team
- Opportunity to mentor and support other engineers
- Stable, service-focused environment
- Opportunity to progress into project delivery
What's the role really about?
This is a true 3rd line support role. Not project delivery. Not pre-sales. Not architecture. You'll be the senior technical escalation point for the service desk team, helping resolve the more complex issues that require deeper investigation and troubleshooting. Some days that might be Microsoft 365. Other days it could be Windows Server, virtualisation, networking, cloud services, or a tricky issue that's been bouncing around the service desk for too long. You'll enjoy getting under the bonnet and finding the root cause.
What you'll be doing
- Acting as the senior escalation point for technical support issues at 3rd line level
- Troubleshooting and resolving complex infrastructure and cloud-related incidents
- Supporting customers across Microsoft technologies and wider infrastructure environments
- Monitoring systems and identifying issues before they become bigger problems
- Working closely with 1st and 2nd line engineers to support successful resolutions
- Mentoring junior team members and sharing technical knowledge
- Maintaining clear documentation and technical records
- Helping ensure customers receive a consistently excellent service
What you'll bring
- Strong 3rd line support experience
- Good knowledge of Microsoft technologies including: Microsoft 365, Windows Server, Active Directory, Azure, Exchange, Virtualisation technologies
- Strong troubleshooting and root-cause analysis skills
- Excellent customer service and communication skills
- A proactive mindset and genuine sense of ownership
- Ideally experience within an MSP or service-led environment
Why this role?
Some people love building new things. Others love fixing the difficult things. This role is for the second group. You'll be trusted with the technical challenges that others can't solve, working within a supportive team where your expertise genuinely makes a difference. If you're looking for a role where your technical skills are valued and your contribution is visible, this could be a great next step.
Interested? Please apply or send your CV to and let's have a confidential chat.
3rd Line Support Engineer in Leicester employer: Mexa Solutions
Join a well-established IT Service Provider in Leicester, where your expertise as a 3rd Line Support Engineer will be highly valued. Enjoy a hybrid working model that promotes work-life balance, alongside opportunities for mentorship and professional growth within a stable, service-focused environment. With a commitment to employee development and a culture that encourages problem-solving, this role offers a rewarding path for those who thrive on tackling complex technical challenges.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support Engineer in Leicester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Mexa Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Mexa Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Mexa Solutions!
✨Direct Apply to Mexa Solutions
Let's not forget to apply directly through the Mexa Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line Support Engineer in Leicester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Mexa Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Mexa Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Mexa Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
