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For Companies At a Glance
- Tasks: Lead a support team while tackling complex IT issues and enhancing service quality.
- Company: A top IT service provider known for its supportive culture.
- Benefits: Hybrid work model, stability, and clear leadership progression.
- Why this job: Combine hands-on tech work with leadership to make a real difference.
- Qualifications: Experience in IT support, especially with Microsoft 365 and ITSM platforms.
- Other info: Join a dynamic team focused on growth and development.
The predicted salary is between 36000 - 60000 £ per year.
A leading IT service provider is looking for an IT Service Desk Team Lead in Basingstoke. This position combines hands-on technical work with team leadership, guiding a small support team while improving service quality.
Key responsibilities include:
- Managing complex technical issues
- Coaching junior staff
- Overseeing daily operations
Ideal candidates will have experience in IT support roles, particularly with Microsoft 365 and ITSM platforms. This is a hybrid role offering stability and a clear path into leadership.
IT Service Desk Lead - Hands-On & People-Focused in Basingstoke employer: Mexa Solutions
Contact Detail:
Mexa Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Lead - Hands-On & People-Focused in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether it's through networking events or interviews, be ready to discuss your hands-on experience with Microsoft 365 and ITSM platforms. Real-life examples can make you stand out.
✨Tip Number 3
Prepare for the unexpected! In interviews, you might face technical questions or scenarios. Brush up on your problem-solving skills and be ready to demonstrate how you would handle complex issues on the spot.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that IT Service Desk Lead role. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace IT Service Desk Lead - Hands-On & People-Focused in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support roles, especially with Microsoft 365 and ITSM platforms. We want to see how your skills align with the hands-on and leadership aspects of the role.
Showcase Your Leadership Skills: In your cover letter, share examples of how you've coached or led a team in the past. We’re looking for someone who can guide a small support team while improving service quality, so let us know how you’ve done this before!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your relevant experience and why you’re a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Mexa Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft 365 and ITSM platforms. Be ready to discuss specific scenarios where you've tackled complex technical issues, as this will show your hands-on expertise.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or coached junior staff in the past. Highlight your approach to improving service quality and how you motivate your team to achieve their best.
✨Understand the Company Culture
Research the company’s values and culture. Being able to align your answers with what they stand for will demonstrate that you're not just a fit for the role, but also for the team. This is key in a people-focused position.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, daily operations, and future projects. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
