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- Tasks: Lead a 1st line support team, ensuring excellent service and managing complex IT queries.
- Company: Join a top-rated not-for-profit housing association making a real difference in local communities.
- Benefits: Enjoy hybrid work, generous holidays, pension schemes, health plans, and discounts at hundreds of retailers.
- Why this job: Be part of a supportive culture in a recognised workplace with opportunities for growth and impact.
- Qualifications: Experience in 1st line support and strong leadership skills are essential; a full UK driving license is required.
- Other info: This role offers a chance to inspire and mentor while improving IT support services.
The predicted salary is between 28000 - 42000 £ per year.
Join a not-for-profit organisation and play a key role in delivering and managing IT support.
This large housing association does more than just build houses. They invest heavily into local communities and strive to make a difference for the people who live in their homes. They’re also a great place to work and have been recognised as one of the 50 best large companies to work for in the UK.
Benefits include a generous pension scheme, 28 days holiday (with the ability to buy more), life assurance, health and wellness plans, generous parental and family leave, discounts across 100s of retail brands and lots more.
You’ll be supporting, managing and inspiring a fantastic 1st line team to deliver excellent service to colleagues across the business. Technical knowledge is key and you’ll be a key point of escalation for any complex queries. As you’re in a leadership position, you’ll need a bigger picture approach and will continuously look for ways to improve service and support functions.
Some skills and experience you’ll bring to the role:
- Excellent experience in 1st line support.
- Strong leadership/management skills and experience and the ability to mentor and guide junior colleagues.
- Technical knowledge across IT hardware, software and communications.
- A full UK driving license is required for this role.
If you’re ready to join a dynamic and growing business with a bright future, I want to hear from you! If you’ve got an up-to-date CV, please click apply and I look forward to reviewing your application. Alternatively, please email for any questions or queries.
1st Line Support Team Lead employer: Mexa Solutions
Contact Detail:
Mexa Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Team Lead
✨Tip Number 1
Familiarise yourself with the specific IT systems and tools used by the organisation. Research their current technology stack and be prepared to discuss how your experience aligns with their needs during any interviews.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed a team in the past. Be ready to share specific instances where you mentored junior colleagues or improved team performance.
✨Tip Number 3
Demonstrate your commitment to community and social impact, as this organisation values its role in local communities. Think about how your personal values align with their mission and be prepared to discuss this.
✨Tip Number 4
Prepare thoughtful questions about the company's culture and future projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
We think you need these skills to ace 1st Line Support Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st line support and showcases your leadership skills. Use specific examples to demonstrate how you've managed teams and resolved complex IT issues.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the organisation. Mention your understanding of their mission and how your skills align with their goals, particularly in improving service and support functions.
Highlight Technical Knowledge: In your application, emphasise your technical knowledge across IT hardware, software, and communications. Provide examples of how you've applied this knowledge in previous roles to support and mentor colleagues.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail and professionalism, which is crucial for a leadership position.
How to prepare for a job interview at Mexa Solutions
✨Showcase Your Leadership Skills
As a 1st Line Support Team Lead, your ability to manage and inspire a team is crucial. Be prepared to discuss your previous leadership experiences, how you’ve mentored others, and any specific strategies you’ve used to improve team performance.
✨Demonstrate Technical Knowledge
Since technical knowledge is key for this role, brush up on common IT hardware, software, and communication tools. Be ready to answer questions about troubleshooting processes and provide examples of complex queries you've resolved in the past.
✨Emphasise Your Problem-Solving Skills
In your interview, highlight your approach to problem-solving, especially in high-pressure situations. Share specific examples where you successfully handled escalated issues and improved service delivery.
✨Research the Organisation
Understanding the not-for-profit sector and the specific mission of the housing association will set you apart. Familiarise yourself with their community initiatives and be ready to discuss how your values align with theirs.
