German-Speaking IT Support Engineer - Solve it. Support it. Speak their language. ????? £25,000 - £35,000 | Fully Remote | IT Service Provider You’re the go-to person when something breaks, and you’re fluent in more than just IT. You speak fluent German and know how to deliver brilliant tech support in a way that makes sense to users, no jargon, no confusion, just clear solutions. Whether it’s a password reset or a tricky software fault, you know how to get things sorted. This is your chance to join a growing IT Service Provider , providing 1st and 2nd line support to a key customer with offices across Germany. All users are German-speaking , so you'll need to be fully fluent, either native or business-level German. What’s in it for you? Salary : £25,000 - £35,000 Location : Fully remote - work from anywhere in the UK. Language Skills : Use your German every day while building your IT career Variety : A mix of 1st and 2nd line support across hardware, software, Microsoft 365, and more Culture : Join a friendly, collaborative MSP with a solid reputation and loyal client base Stability : Support a long-term customer with consistent demand and ongoing projects What you’ll be doing: Providing 1st and 2nd line support to German-speaking users - via phone, email, and remote tools Troubleshooting hardware, software, network, and Microsoft 365 issues Logging and managing tickets through to resolution Escalating more complex issues to senior engineers when needed Keeping users informed and ensuring a high level of customer service throughout Working closely with internal UK-based teams to maintain smooth service delivery What we’re looking for: Fluency in spoken and written German : native or business-level essential Experience in a 1st or 2nd line IT support role (MSP experience a bonus) Strong knowledge of Windows OS, Microsoft 365, networking support and general IT troubleshooting A calm, confident communicator who is able to support users with empathy and clarity Someone who’s proactive, reliable, and comfortable working independently from home This is a unique opportunity to combine your tech support skills with your language fluency , all while working fully remotely in a supportive team. Ready to make your mark? Send your CV to bob . bath @ mexasolutions . com and let’s have a chat.
