At a Glance
- Tasks: Provide 1st and 2nd line IT support to German-speaking users remotely.
- Company: Join a growing IT Service Provider with a friendly, collaborative culture.
- Benefits: Salary between £25,000 - £35,000, fully remote work, and daily use of German.
- Other info: Enjoy stability with ongoing projects and excellent career growth opportunities.
- Why this job: Combine your tech skills and language fluency while making a real impact.
- Qualifications: Fluent in German and experienced in IT support; empathy and clarity are key.
The predicted salary is between 25000 - 35000 £ per year.
German-Speaking IT Support Engineer - Solve it. Support it. Speak their language.
£25,000 - £35,000 | Fully Remote | IT Service Provider
You’re the go-to person when something breaks, and you’re fluent in more than just IT. You speak fluent German and know how to deliver brilliant tech support in a way that makes sense to users, no jargon, no confusion, just clear solutions. Whether it’s a password reset or a tricky software fault, you know how to get things sorted. This is your chance to join a growing IT Service Provider, providing 1st and 2nd line support to a key customer with offices across Germany. All users are German-speaking, so you'll need to be fully fluent, either native or business-level German.
What’s in it for you?
- Salary: £25,000 - £35,000
- Location: Fully remote - work from anywhere in the UK.
- Language Skills: Use your German every day while building your IT career
- Variety: A mix of 1st and 2nd line support across hardware, software, Microsoft 365, and more
- Culture: Join a friendly, collaborative MSP with a solid reputation and loyal client base
- Stability: Support a long-term customer with consistent demand and ongoing projects
What you’ll be doing:
- Providing 1st and 2nd line support to German-speaking users - via phone, email, and remote tools
- Troubleshooting hardware, software, network, and Microsoft 365 issues
- Logging and managing tickets through to resolution
- Escalating more complex issues to senior engineers when needed
- Keeping users informed and ensuring a high level of customer service throughout
- Working closely with internal UK-based teams to maintain smooth service delivery
What we’re looking for:
- Fluency in spoken and written German: native or business-level essential
- Experience in a 1st or 2nd line IT support role (MSP experience a bonus)
- Strong knowledge of Windows OS, Microsoft 365, networking support and general IT troubleshooting
- A calm, confident communicator who is able to support users with empathy and clarity
- Someone who’s proactive, reliable, and comfortable working independently from home
This is a unique opportunity to combine your tech support skills with your language fluency, all while working fully remotely in a supportive team. Ready to make your mark? Send your CV to bob.bath@mexasolutions.com and let’s have a chat.
Remote 1st / 2nd Line IT Support Engineer - German Speaking in Worthing employer: Mexa Solutions LTD
Join a dynamic IT Service Provider that values your language skills and technical expertise, offering a fully remote work environment that allows you to thrive from anywhere in the UK. With a strong focus on employee growth, you'll enjoy a collaborative culture where your contributions are recognised, and you can develop your career while providing essential support to German-speaking users. Experience stability with a loyal client base and a variety of challenges that keep your role engaging and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Remote 1st / 2nd Line IT Support Engineer - German Speaking in Worthing
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Mexa Solutions LTD values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Mexa Solutions LTD might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Mexa Solutions LTD!
✨Direct Apply to Mexa Solutions LTD
Let's not forget to apply directly through the Mexa Solutions LTD website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Remote 1st / 2nd Line IT Support Engineer - German Speaking in Worthing
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Mexa Solutions LTD.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Mexa Solutions LTD. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Mexa Solutions LTD
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
