At a Glance
- Tasks: Troubleshoot and solve complex technical issues for a variety of customers.
- Company: Dynamic tech company in Swindon with a hybrid working model.
- Benefits: Competitive salary, 25 days holiday, birthday off, and ongoing training.
- Other info: Opportunity to develop skills in a supportive environment.
- Why this job: Join a team where your problem-solving skills make a real difference.
- Qualifications: Experience in technical support and a passion for customer service.
The predicted salary is between 30000 - 35000 £ per year.
You know the feeling when you've finally cracked an issue that's been baffling everyone else? That's the sort of work you'll enjoy here. This is a true 2nd Line role where troubleshooting, investigation and ownership are valued just as much as technical knowledge. You'll be the person people turn to when the easy fixes have already been tried. The engineer who enjoys getting to the root of a problem, finding the answer, and seeing it through to the end. If you enjoy solving technical challenges, working across a broad Microsoft environment, and building genuine relationships with customers, this could be a great next step.
What's in it for you?
- Salary: £30,000 – £35,000
- Location: Swindon
- Hybrid: A mix of office and home working
- Technology: Microsoft 365, Windows, Windows Server, networking, cloud services, security, backup and more
- Variety: Support a wide range of customers across different industries
- Development: Ongoing training and clear opportunities to broaden your technical skills
- Benefits: 25 days holiday plus bank holidays, birthday off, buy/sell holiday scheme
2nd Line Service Desk Technician in Swindon employer: Mexa Solutions LTD
Join a dynamic IT Service Provider that values your language skills and technical expertise, offering a fully remote role where you can thrive. With a supportive and collaborative culture, you'll have the opportunity to grow your career while providing essential support to German-speaking users. Enjoy the stability of working with a long-term customer and the flexibility of remote work, all while being part of a friendly team dedicated to delivering exceptional service.
