At a Glance
- Tasks: Lead and enhance ITIL practices while engaging with customers and supporting the service desk team.
- Company: Award-winning applied-innovation business partnered with top cloud and AI platforms.
- Benefits: Competitive salary, hybrid work model, and opportunities to influence and grow.
- Other info: Dynamic role with significant influence and career advancement potential.
- Why this job: Shape the future of Service Management and tackle exciting challenges for major brands.
- Qualifications: Strong ITIL 4 knowledge and experience in a service-provider environment.
The predicted salary is between 70000 - 85000 £ per year.
Opportunity to shape how Service Management works within this organisation.
Your new opportunity:
- Following a strategic refocus on managed services and strong new customer wins, you’ll take ownership of core ITIL practices and make them work in the real world.
- Lead and mature Major Incident, Problem, Change, and Release Management.
- Be front-facing with customers, running workshops and strengthening their confidence in our services.
- Support and develop the existing service desk team (no direct reports initially, but plenty of influence).
Your new organisation:
An award-winning applied-innovation business and a top-tier partner of the world’s leading cloud, AI, and data platforms. That means working on genuinely interesting problems for some of the UK’s most recognisable brands and government organisations.
What you’ll bring:
- Strong, hands-on ITIL 4 knowledge, with experience running practices end-to-end in an MSP, consultancy, or service-provider environment.
- Credibility in front of customers and being comfortable with ITSM tooling and data (Halo, ServiceNow, or similar).
Service Management Consultant employer: Mexa Solutions LTD
As a Service Management Consultant at our award-winning applied-innovation business, you'll thrive in a dynamic hybrid work environment in London, where your expertise will directly influence the evolution of ITIL practices. We pride ourselves on fostering a collaborative culture that encourages professional growth and offers opportunities to engage with high-profile clients across various sectors. Join us to tackle exciting challenges while benefiting from a supportive team atmosphere and access to cutting-edge technology.
StudySmarter Expert Advice🤫
We think this is how you could land Service Management Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Management Consultant role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for those interviews by brushing up on your ITIL practices. Be ready to discuss how you've led Major Incident, Problem, Change, and Release Management in the past. Show them you can make these concepts work in the real world!
✨Tip Number 3
Don’t underestimate the power of a good workshop! If you get the chance, run a mock workshop or presentation. This will not only showcase your skills but also give you a chance to demonstrate your front-facing customer abilities.
✨Tip Number 4
Apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it shows you’re genuinely interested in being part of our innovative team.
We think you need these skills to ace Service Management Consultant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Service Management Consultant role. Highlight your ITIL 4 knowledge and any relevant experience in managed services or consultancy to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about service management and how you can contribute to our team. Be sure to mention specific examples of your past successes in similar roles.
Showcase Your Customer Interaction Skills:Since this role involves being front-facing with customers, make sure to highlight any experience you have running workshops or building relationships. We want to see how you’ve strengthened customer confidence in your previous positions!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Mexa Solutions LTD
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL 4 knowledge before the interview. Be ready to discuss how you've applied ITIL practices in real-world scenarios, especially in Major Incident, Problem, Change, and Release Management. This will show that you can lead and mature these processes effectively.
✨Showcase Your Customer Engagement Skills
Since this role involves being front-facing with customers, prepare examples of how you've successfully run workshops or built confidence with clients in the past. Highlight your communication skills and ability to influence others, as this will be key in your new role.
✨Familiarise Yourself with ITSM Tools
Get comfortable with ITSM tools like Halo or ServiceNow. If you have experience using these platforms, be ready to discuss specific instances where you leveraged them to improve service management. If not, do a bit of research to understand their functionalities and how they can benefit the organisation.
✨Demonstrate Your Leadership Potential
Even though you won't have direct reports initially, it's important to convey your ability to support and develop the existing service desk team. Share examples of how you've influenced teams in the past and your approach to mentoring or guiding colleagues to enhance their performance.
