At a Glance
- Tasks: Provide 1st and 2nd line IT support to German-speaking users remotely.
- Company: Join a friendly, collaborative IT Service Provider with a solid reputation.
- Benefits: Salary between £25,000 - £35,000, fully remote work, and career growth.
- Other info: Support a long-term customer with ongoing projects and a loyal client base.
- Why this job: Combine your tech skills and German fluency while working from anywhere in the UK.
- Qualifications: Fluent in German and experienced in IT support roles.
German-Speaking IT Support Engineer - Solve it. Support it. Speak their language.
£25,000 - £35,000 | Fully Remote | IT Service Provider
You’re the go-to person when something breaks, and you’re fluent in more than just IT. You speak fluent German and know how to deliver brilliant tech support in a way that makes sense to users, no jargon, no confusion, just clear solutions. Whether it’s a password reset or a tricky software fault, you know how to get things sorted. This is your chance to join a growing IT Service Provider, providing 1st and 2nd line support to a key customer with offices across Germany. All users are German-speaking, so you'll need to be fully fluent, either native or business-level German.
What’s in it for you?
- Salary: £25,000 - £35,000
- Location: Fully remote - work from anywhere in the UK.
- Language Skills: Use your German every day while building your IT career
- Variety: A mix of 1st and 2nd line support across hardware, software, Microsoft 365, and more
- Culture: Join a friendly, collaborative MSP with a solid reputation and loyal client base
- Stability: Support a long-term customer with consistent demand and ongoing projects
What you’ll be doing:
- Providing 1st and 2nd line support to German-speaking users - via phone, email, and remote tools
- Troubleshooting hardware, software, network, and Microsoft 365 issues
- Logging and managing tickets through to resolution
- Escalating more complex issues to senior engineers when needed
- Keeping users informed and ensuring a high level of customer service throughout
- Working closely with internal UK-based teams to maintain smooth service delivery
What we’re looking for:
- Fluency in spoken and written German: native or business-level essential
- Experience in a 1st or 2nd line IT support role (MSP experience a bonus)
- Strong knowledge of Windows OS, Microsoft 365, networking support and general IT troubleshooting
- A calm, confident communicator who is able to support users with empathy and clarity
- Someone who’s proactive, reliable, and comfortable working independently from home
This is a unique opportunity to combine your tech support skills with your language fluency, all while working fully remotely in a supportive team. Ready to make your mark? Send your CV to bob.bath@mexasolutions.com and let’s have a chat.
Remote 1st / 2nd Line IT Support Engineer - German Speaking in Milton Keynes employer: Mexa Solutions LTD
Join a dynamic IT Service Provider that values your language skills and technical expertise, offering a fully remote work environment that allows you to thrive from anywhere in the UK. With a strong focus on employee growth, you'll have the opportunity to enhance your IT support skills while working collaboratively within a friendly team, all while providing essential support to German-speaking users. Enjoy a stable role with a reputable company that prioritises clear communication and exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Remote 1st / 2nd Line IT Support Engineer - German Speaking in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for a role as a German-speaking IT Support Engineer. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your interview skills! Mock interviews can help you feel more confident when discussing your experience in IT support. Focus on how you can solve problems and communicate clearly, just like you would with users.
✨Tip Number 3
Show off your tech skills! If you have a portfolio or examples of past work, share them during interviews. Highlight your experience with Windows OS, Microsoft 365, and any troubleshooting you've done. It’s all about proving you can deliver brilliant tech support!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Make sure to tailor your application to highlight your German fluency and IT support experience!
We think you need these skills to ace Remote 1st / 2nd Line IT Support Engineer - German Speaking in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your IT support experience and language skills. We want to see how you’ve solved problems in the past, so don’t hold back on those examples!
Show Off Your Communication Skills:Since you’ll be dealing with German-speaking users, it’s crucial to demonstrate your fluency in both written and spoken German. Use clear, straightforward language in your application to reflect this.
Highlight Relevant Experience:If you’ve worked in a 1st or 2nd line support role before, make that stand out! We love seeing candidates who have hands-on experience with troubleshooting and customer service.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates!
How to prepare for a job interview at Mexa Solutions LTD
✨Brush Up on Your German
Since you'll be supporting German-speaking users, make sure you're comfortable with technical terms in German. Practise explaining common IT issues and solutions in German to ensure you can communicate clearly during the interview.
✨Know Your Tech Inside Out
Familiarise yourself with the key technologies mentioned in the job description, like Windows OS and Microsoft 365. Be ready to discuss your experience with these tools and how you've solved problems in the past.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight situations where you resolved issues calmly and effectively, as this will demonstrate your ability to support users with empathy and clarity.
✨Practice Common Interview Questions
Anticipate questions related to both technical skills and your approach to problem-solving. Practise your responses, focusing on how you can bring value to the team and contribute to a smooth service delivery.
