Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Own client relationships and drive service improvements for flagship enterprise clients.
- Company: Dynamic Managed Services provider focused on raising standards.
- Benefits: Competitive salary, hybrid working, and clear career progression.
- Other info: Join a growing team and influence how services are delivered.
- Why this job: Shape the future of service delivery and make a real impact.
- Qualifications: Experience in Service Delivery and confidence with senior stakeholders.
The predicted salary is between 60000 - 85000 ÂŁ per year.
Own the client. Shape the service. Raise the standard.
Salary: ÂŁ60,000 - ÂŁ85,000
Location: London (hybrid working + client site visits)
Scope: Own service delivery for major enterprise / regulated clients
Influence: Act as a trusted advisor, not just a delivery manager
Growth: Clear progression as the Managed Services function scales
Impact: Help shape standards, processes, and ways of working
This isn’t just BAU service delivery. You’ll take ownership of key client relationships post-transition, ensuring services are not only stable, but continuously improving.
You’ll be:
- Leading service reviews and strategic conversations
- Building relationships at multiple levels, including senior stakeholders
- Identifying risks, opportunities, and areas for improvement
- Driving higher standards across service delivery
What you’ll be doing:
- Acting as the primary service owner for key enterprise accounts
- Leading monthly service reviews, QBRs, and strategic sessions
- Building strong, long-term client relationships across all levels
- Driving continuous service improvement, not just maintaining status quo
- Working closely with internal teams across delivery, operations, and pre-sales
- Ensuring consistency in how services are delivered, measured, and improved
- Supporting the transition from project into BAU and beyond
- Mentoring more junior service delivery resources and raising overall standards
What you’ll bring:
- Strong experience in Service Delivery within an MSP or consultancy
- Confidence operating with senior stakeholders and enterprise clients
- A solid understanding of ITIL and structured service environments
- Commercial awareness and the ability to spot growth opportunities
- Gravitas: you can hold your own in challenging conversations
- A mindset focused on improvement, not just maintenance
- The ability to balance strategy with hands-on delivery
The reality of the role:
This is a business that’s investing heavily in its Managed Services offering. Standards are being raised. Processes are being refined. Expectations are growing. They need someone who can step into that environment and help shape what “good” looks like. This role suits someone who wants to move beyond managing services… and into owning relationships, influencing outcomes, and raising the bar.
Interested? Send your CV to bob.bath@mexasolutions.com
Senior Service Delivery Manager in London employer: Mexa Solutions LTD
Contact Detail:
Mexa Solutions LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Delivery Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Senior Service Delivery Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. Understand their challenges and think about how you can add value. When you walk in, show them you’re not just another candidate; you’re the one who can drive improvement and raise standards.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you’ve influenced stakeholders and improved service delivery in the past. This will help you stand out as someone who can own client relationships and drive change.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals who can step up and shape the future of service delivery. Your next big opportunity could be just a click away!
We think you need these skills to ace Senior Service Delivery Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Service Delivery Manager. Highlight your experience with enterprise clients and your ability to influence stakeholders. We want to see how you’ve owned service delivery in the past!
Showcase Your Achievements: Don’t just list your responsibilities; show us what you’ve achieved! Use metrics and examples to demonstrate how you’ve driven improvements and raised standards in previous roles. We love a good success story!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you’re passionate about this role and how your skills align with our needs. We want to feel your enthusiasm for owning client relationships and shaping service delivery.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Mexa Solutions LTD
✨Know Your Clients Inside Out
Before the interview, research the company’s key clients and their industries. Understand their challenges and how the role of Senior Service Delivery Manager can address these. This will show your potential employer that you’re not just interested in the job, but also in the success of their clients.
✨Demonstrate Your Strategic Thinking
Prepare examples of how you've influenced stakeholders and driven service improvements in previous roles. Be ready to discuss specific strategies you implemented that led to measurable outcomes. This will highlight your ability to think beyond day-to-day operations and focus on long-term success.
✨Showcase Your Relationship-Building Skills
Think of instances where you’ve built strong relationships with senior stakeholders. Be prepared to share how you navigated challenging conversations and turned them into opportunities for collaboration. This is crucial for a role that requires acting as a trusted advisor.
✨Emphasise Your Continuous Improvement Mindset
Be ready to discuss your approach to continuous improvement. Share examples of how you’ve identified risks and opportunities in service delivery and what steps you took to enhance standards. This will demonstrate that you’re not just about maintaining the status quo, but are committed to raising the bar.