3rd Line Support Engineer £35,000 - £42,000 | Leicester, Leicestershire | Hybrid (1 day from home) Some engineers enjoy projects. Hybrid working (typically 1 day from home) Join a well-established IT Service Provider Work across a broad Microsoft technology stack Opportunity to mentor and support other engineers Opportunity to progress into project delivery This is a true 3rd line support role. Not project delivery. You'll be the senior technical escalation point for the service desk team, helping resolve the more complex issues that require deeper investigation and troubleshooting. Some days that might be Microsoft 365. Other days it could be Windows Server, virtualisation, networking, cloud services, or a tricky issue that's been bouncing around the service desk for too long. Acting as the senior escalation point for technical support issues at 3rd line level Supporting customers across Microsoft technologies and wider infrastructure environments Monitoring systems and identifying issues before they become bigger problems Working closely with 1st and 2nd line engineers to support successful resolutions Helping ensure customers receive a consistently excellent service Strong 3rd line support experience Good knowledge of Microsoft technologies including: Microsoft 365 Windows Server Strong troubleshooting and root-cause analysis skills Some people love building new things. com and let's have a confidential chat.
