At a Glance
- Tasks: Provide 1st and 2nd line IT support to German-speaking users remotely.
- Company: Join a growing IT Service Provider with a friendly culture.
- Benefits: Salary between £25,000 - £35,000, fully remote work, and language use.
- Other info: Enjoy a dynamic role with opportunities for growth and stability.
- Why this job: Combine your tech skills with your German fluency in a supportive team.
- Qualifications: Fluent German and experience in IT support are essential.
The predicted salary is between 25000 - 35000 £ per year.
German-Speaking IT Support Engineer - Solve it. Support it. Speak their language.
£25,000 - £35,000 | Fully Remote | IT Service Provider
You’re the go-to person when something breaks, and you’re fluent in more than just IT. You speak fluent German and know how to deliver brilliant tech support in a way that makes sense to users, no jargon, no confusion, just clear solutions. Whether it’s a password reset or a tricky software fault, you know how to get things sorted. This is your chance to join a growing IT Service Provider, providing 1st and 2nd line support to a key customer with offices across Germany. All users are German-speaking, so you'll need to be fully fluent, either native or business-level German.
What’s in it for you?
- Salary: £25,000 - £35,000
- Location: Fully remote - work from anywhere in the UK.
- Language Skills: Use your German every day while building your IT career
- Variety: A mix of 1st and 2nd line support across hardware, software, Microsoft 365, and more
- Culture: Join a friendly, collaborative MSP with a solid reputation and loyal client base
- Stability: Support a long-term customer with consistent demand and ongoing projects
What you’ll be doing:
- Providing 1st and 2nd line support to German-speaking users - via phone, email, and remote tools
- Troubleshooting hardware, software, network, and Microsoft 365 issues
- Logging and managing tickets through to resolution
- Escalating more complex issues to senior engineers when needed
- Keeping users informed and ensuring a high level of customer service throughout
- Working closely with internal UK-based teams to maintain smooth service delivery
What we’re looking for:
- Fluency in spoken and written German: native or business-level essential
- Experience in a 1st or 2nd line IT support role (MSP experience a bonus)
- Strong knowledge of Windows OS, Microsoft 365, networking support and general IT troubleshooting
- A calm, confident communicator who is able to support users with empathy and clarity
- Someone who’s proactive, reliable, and comfortable working independently from home
This is a unique opportunity to combine your tech support skills with your language fluency, all while working fully remotely in a supportive team. Ready to make your mark? Send your CV to bob.bath@mexasolutions.com and let’s have a chat.
Remote 1st / 2nd Line IT Support Engineer - German Speaking in Lancaster employer: Mexa Solutions LTD
Join a dynamic IT Service Provider that values your language skills and technical expertise, offering a fully remote role where you can thrive. With a supportive and collaborative culture, you'll have the opportunity to grow your career while providing essential support to German-speaking users. Enjoy the stability of working with a long-term customer and the flexibility of remote work, all while being part of a friendly team dedicated to delivering exceptional service.
