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- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and manage user access.
- Company: Join a global leader in travel safety with a dynamic team.
- Benefits: Competitive salary, flexible work options, and opportunities for growth.
- Why this job: Make a real difference in IT support while working with cutting-edge technology.
- Qualifications: 2-3 years in IT support, strong Windows/Linux skills, and great communication.
- Other info: Fast-paced environment with plenty of chances to learn and advance.
The predicted salary is between 30000 - 40000 £ per year.
This organisation are the global leaders in travel safety and you will be joining a team supporting and ensuring reliable IT performance across safety analysis and improvement.
You will be joining a busy IT support desk providing 1st and 2nd line support to users and customers. You will troubleshoot incidents, manage access, support business-critical applications, and keep tickets moving with clear updates and great service.
What you will do:
- Handle support tickets via phone/email/chat (triage through to resolution)
- Troubleshoot hardware, software, and basic network issues
- Support web-based applications and secure portals
- Administer users, permissions and access (Windows/Linux)
- Maintain accurate ticket notes, documentation and knowledge articles
- Escalate complex issues and work closely with wider IT teams
What you will bring:
- 2 to 3 years' experience in IT support/helpdesk or customer-facing technical support
- Good Windows and Linux support skills
- Web application support experience
- SFTP knowledge
- Network fundamentals (TCP/IP, DNS, DHCP, VPN)
- Strong communication and customer service mindset
- Awareness of cybersecurity and data protection basics
What's next? To learn more about this opportunity, please click apply or send your CV to dominic.buck@mexasolutions.com. I will be reviewing every CV that applies or lands in my inbox so please don’t be put off by the volume of applications on this role.
IT Support Desk Agent in Fareham employer: Mexa Solutions LTD
Contact Detail:
Mexa Solutions LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Desk Agent in Fareham
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help us tailor our answers and show that we’re genuinely interested in being part of their team.
✨Tip Number 2
Practice common IT support scenarios! Think about how you’d troubleshoot specific issues or handle customer queries. We want to demonstrate our problem-solving skills and technical knowledge during the interview.
✨Tip Number 3
Prepare questions to ask at the end of the interview. This shows our enthusiasm and helps us gauge if the company is the right fit for us. Ask about team dynamics or upcoming projects they’re excited about!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can set us apart from other candidates. It’s a great way to reiterate our interest and keep us fresh in their minds.
We think you need these skills to ace IT Support Desk Agent in Fareham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and customer service. We want to see how your skills match the job description, so don’t be shy about showcasing your Windows and Linux support skills!
Show Off Your Communication Skills: Since you'll be handling support tickets via various channels, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect this.
Highlight Relevant Experience: If you've got 2-3 years of experience in IT support or helpdesk roles, make it stand out! We love seeing candidates who can troubleshoot hardware and software issues effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better, and we’ll be reviewing every CV that comes our way!
How to prepare for a job interview at Mexa Solutions LTD
✨Know Your Tech Inside Out
Make sure you brush up on your Windows and Linux support skills. Be ready to discuss troubleshooting methods for hardware and software issues, as well as your experience with web applications. The more confident you are in your technical knowledge, the better you'll impress the interviewers.
✨Show Off Your Customer Service Skills
Since this role involves a lot of user interaction, be prepared to share examples of how you've provided excellent customer service in past roles. Highlight your communication skills and how you handle difficult situations or complaints. Remember, it's all about keeping users happy!
✨Familiarise Yourself with the Company
Research the organisation and its focus on travel safety. Understanding their mission and values will help you tailor your answers and show that you're genuinely interested in the role. Plus, it gives you a chance to ask insightful questions during the interview.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions where you'll need to demonstrate your problem-solving skills. Think of specific examples from your previous experience where you successfully resolved IT issues or managed support tickets. This will showcase your practical knowledge and ability to think on your feet.