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- Tasks: Be the first voice of support, helping users troubleshoot IT issues.
- Company: Join a dynamic IT team in Fareham with a focus on growth.
- Benefits: Competitive salary, hands-on experience, and career development opportunities.
- Other info: Learn from senior engineers and build your skills in a supportive environment.
- Why this job: Kickstart your IT career while making a real difference for users.
- Qualifications: Basic IT support experience and a passion for technology.
The predicted salary is between 25000 - 28000 ÂŁ per year.
Be the first voice they trust.
£25,000 – £28,000 | Fareham, Hampshire | Full-time onsite
Everyone starts somewhere in IT. If you enjoy helping people and want to build real IT skills at the same time, this is a strong place to do it.
Location: Fareham (full-time in the office)
Microsoft 365, Windows environments, and broader infrastructure
A solid foundation into 2nd line and beyond
You’ll be the front door of the IT team, helping users get back up and running.
How IT environments actually work in the real world. It’s about building your confidence and capability.
- Acting as the first point of contact for IT support queries
- Troubleshooting common issues across Microsoft environments
- Supporting users via phone, email, and remote tools
- Getting involved in hardware setup and general IT support tasks
- Learning from senior engineers and building your skillset
Requirements:
- Some commercial experience in an IT support / service desk role
- A basic understanding of Microsoft 365 and Windows environments
- Ideally experience of working for an IT service provider / Managed Service Provider
- A genuine interest in building a career in IT
This role is ideal if you’re looking to move beyond just “having an IT job” and start building a career in IT support.
Locations
1st Line Helpdesk Support Engineer in Fareham, Hampshire employer: Mexa Solutions LTD
Contact Detail:
Mexa Solutions LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Helpdesk Support Engineer in Fareham, Hampshire
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend local meetups, or join online forums. The more connections you make, the better your chances of landing that first line support role.
✨Tip Number 2
Practice your troubleshooting skills! Set up a home lab with Microsoft 365 and Windows environments. The more hands-on experience you have, the more confident you'll feel when helping users get back up and running.
✨Tip Number 3
Don’t underestimate the power of a good follow-up! After an interview, drop a quick thank-you email to express your appreciation. It shows you're genuinely interested and can help you stand out from the crowd.
✨Tip Number 4
Apply through our website! We’re always on the lookout for passionate individuals who want to build a career in IT support. Plus, it’s a great way to show your enthusiasm for joining our team!
We think you need these skills to ace 1st Line Helpdesk Support Engineer in Fareham, Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the 1st Line Helpdesk Support Engineer role. Highlight any relevant IT support experience, especially with Microsoft 365 and Windows environments, to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for IT and how you enjoy helping people. Let us know why you want to join StudySmarter and how you see this role as a stepping stone in your IT career.
Show Off Your Communication Skills: As the first point of contact for IT support, strong communication is key. In your application, demonstrate your ability to explain technical issues clearly and concisely. We want to see that you can connect with users effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to be part of the StudySmarter team!
How to prepare for a job interview at Mexa Solutions LTD
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft 365 and Windows environments. Be ready to discuss common issues users face and how you would troubleshoot them. This shows that you’re not just a ticket factory but genuinely interested in helping people.
✨Practice Your Communication Skills
As the first point of contact for IT support, clear communication is key. Practice explaining technical concepts in simple terms. You might even want to role-play with a friend to get comfortable with handling queries over the phone or via email.
✨Show Your Enthusiasm for Learning
Let them know you’re eager to learn from senior engineers and build your skillset. Share examples of how you’ve taken the initiative to learn new technologies or improve your skills in the past. This will demonstrate your commitment to growing in the IT field.
✨Prepare Questions to Ask
Have a few thoughtful questions ready about the team dynamics, training opportunities, or the types of issues you’ll be handling. This shows that you’re serious about the role and helps you gauge if it’s the right fit for you.