At a Glance
- Tasks: Provide 1st and 2nd line IT support to German-speaking users remotely.
- Company: Join a growing IT Service Provider with a friendly culture.
- Benefits: Salary between £25,000 - £35,000 and fully remote work.
- Other info: Support a long-term customer with ongoing projects and career growth.
- Why this job: Combine your tech skills and German fluency while working from anywhere.
- Qualifications: Fluent in German and experienced in IT support.
The predicted salary is between 25000 - 35000 £ per year.
German-Speaking IT Support Engineer - Solve it. Support it. Speak their language.
£25,000 - £35,000 | Fully Remote | IT Service Provider
You’re the go-to person when something breaks, and you’re fluent in more than just IT. You speak fluent German and know how to deliver brilliant tech support in a way that makes sense to users, no jargon, no confusion, just clear solutions. Whether it’s a password reset or a tricky software fault, you know how to get things sorted. This is your chance to join a growing IT Service Provider, providing 1st and 2nd line support to a key customer with offices across Germany. All users are German-speaking, so you'll need to be fully fluent, either native or business-level German.
What’s in it for you?
- Salary: £25,000 - £35,000
- Location: Fully remote - work from anywhere in the UK.
- Language Skills: Use your German every day while building your IT career
- Variety: A mix of 1st and 2nd line support across hardware, software, Microsoft 365, and more
- Culture: Join a friendly, collaborative MSP with a solid reputation and loyal client base
- Stability: Support a long-term customer with consistent demand and ongoing projects
What you’ll be doing:
- Providing 1st and 2nd line support to German-speaking users - via phone, email, and remote tools
- Troubleshooting hardware, software, network, and Microsoft 365 issues
- Logging and managing tickets through to resolution
- Escalating more complex issues to senior engineers when needed
- Keeping users informed and ensuring a high level of customer service throughout
- Working closely with internal UK-based teams to maintain smooth service delivery
What we’re looking for:
- Fluency in spoken and written German: native or business-level essential
- Experience in a 1st or 2nd line IT support role (MSP experience a bonus)
- Strong knowledge of Windows OS, Microsoft 365, networking support and general IT troubleshooting
- A calm, confident communicator who is able to support users with empathy and clarity
- Someone who’s proactive, reliable, and comfortable working independently from home
This is a unique opportunity to combine your tech support skills with your language fluency, all while working fully remotely in a supportive team. Ready to make your mark? Send your CV to bob.bath@mexasolutions.com and let’s have a chat.
Remote 1st / 2nd Line IT Support Engineer - German Speaking in Devon employer: Mexa Solutions LTD
Join a dynamic IT Service Provider that values your language skills and technical expertise, offering a fully remote work environment that allows you to thrive from anywhere in the UK. With a strong focus on employee growth, you'll have the opportunity to enhance your IT support skills while working collaboratively within a friendly team, all while providing essential support to a loyal German-speaking client base. Enjoy a stable role with a competitive salary and the chance to make a real impact in a supportive culture that prioritises clear communication and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Remote 1st / 2nd Line IT Support Engineer - German Speaking in Devon
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a remote IT support role, and who knows? They might just have the perfect lead for you.
✨Tip Number 2
Practice your interview skills! Get a friend to throw some common IT support questions your way. This will help you feel more confident and ready to impress when it’s time to chat with potential employers.
✨Tip Number 3
Show off your language skills! When you get the chance, demonstrate your fluency in German during interviews or networking events. It’s a key part of the job, so make sure they see how well you can communicate.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly shows your enthusiasm and makes it easier for us to spot your application.
We think you need these skills to ace Remote 1st / 2nd Line IT Support Engineer - German Speaking in Devon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your IT support experience and language skills. We want to see how you’ve solved problems in the past, so don’t hold back on those examples!
Show Off Your Communication Skills:Since you’ll be supporting German-speaking users, it’s crucial to demonstrate your fluency in both written and spoken German. Use clear, straightforward language in your application to reflect this.
Highlight Relevant Experience:If you’ve worked in a 1st or 2nd line support role before, make it stand out! We love seeing how you’ve tackled tech issues and provided excellent customer service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and get the ball rolling on your journey with StudySmarter!
How to prepare for a job interview at Mexa Solutions LTD
✨Brush Up on Your German
Since you'll be supporting German-speaking users, make sure to practice your language skills. Prepare to explain technical issues in simple terms and avoid jargon. This will show your fluency and ability to communicate effectively.
✨Know Your Tech Inside Out
Familiarise yourself with common 1st and 2nd line support issues, especially related to Windows OS and Microsoft 365. Be ready to discuss troubleshooting steps you've taken in the past, as this will demonstrate your hands-on experience.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight your ability to remain calm under pressure and how you ensure users feel supported throughout the troubleshooting process.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the company culture and team dynamics. This shows your interest in the role and helps you gauge if it’s the right fit for you.
