At a Glance
- Tasks: Lead a dynamic IT service desk team and optimise service delivery.
- Company: Join Mexa Solutions LTD, a forward-thinking company in Bedford.
- Benefits: Enjoy a permanent full-time role with competitive salary and growth opportunities.
- Other info: Collaborate with infrastructure teams to deliver top-notch IT services.
- Why this job: Make a real impact by enhancing IT support and driving continuous improvement.
- Qualifications: Strong ITIL knowledge and proven leadership skills required.
The predicted salary is between 31500 - 38500 £ per year.
Mexa Solutions LTD in Bedford is seeking a Service Desk Manager to lead a busy IT service desk team in a permanent full-time role.
You will oversee daily operations, manage ticket queues and SLAs, and drive continuous improvement in service delivery.
The role requires strong ITIL knowledge, proven leadership, and excellent communication skills, with responsibility for reporting on performance metrics and collaborating with wider infrastructure teams to deliver high-quality IT support.
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IT Service Desk Manager - Lead & Optimize SLAs in Bedford employer: Mexa Solutions LTD
Join a dynamic IT Service Provider that values your language skills and technical expertise, offering a fully remote role where you can thrive. With a supportive and collaborative culture, you'll have the opportunity to grow your career while providing essential support to German-speaking users. Enjoy the stability of working with a long-term customer and the flexibility of remote work, all while being part of a friendly team dedicated to delivering exceptional service.
