At a Glance
- Tasks: Provide 1st and 2nd line IT support to German-speaking users remotely.
- Company: Join a growing IT Service Provider with a friendly culture.
- Benefits: Salary between £25,000 - £35,000, fully remote work, and career growth.
- Other info: Support a long-term customer with ongoing projects and a loyal client base.
- Why this job: Combine your tech skills and German fluency while working from anywhere.
- Qualifications: Fluent in German and experienced in IT support roles.
The predicted salary is between 25000 - 35000 £ per year.
German-Speaking IT Support Engineer - Solve it. Support it. Speak their language.
£25,000 - £35,000 | Fully Remote | IT Service Provider
You’re the go-to person when something breaks, and you’re fluent in more than just IT. You speak fluent German and know how to deliver brilliant tech support in a way that makes sense to users, no jargon, no confusion, just clear solutions. Whether it’s a password reset or a tricky software fault, you know how to get things sorted. This is your chance to join a growing IT Service Provider, providing 1st and 2nd line support to a key customer with offices across Germany. All users are German-speaking, so you'll need to be fully fluent, either native or business-level German.
What’s in it for you?
- Salary: £25,000 - £35,000
- Location: Fully remote - work from anywhere in the UK.
- Language Skills: Use your German every day while building your IT career
- Variety: A mix of 1st and 2nd line support across hardware, software, Microsoft 365, and more
- Culture: Join a friendly, collaborative MSP with a solid reputation and loyal client base
- Stability: Support a long-term customer with consistent demand and ongoing projects
What you’ll be doing:
- Providing 1st and 2nd line support to German-speaking users - via phone, email, and remote tools
- Troubleshooting hardware, software, network, and Microsoft 365 issues
- Logging and managing tickets through to resolution
- Escalating more complex issues to senior engineers when needed
- Keeping users informed and ensuring a high level of customer service throughout
- Working closely with internal UK-based teams to maintain smooth service delivery
What we’re looking for:
- Fluency in spoken and written German: native or business-level essential
- Experience in a 1st or 2nd line IT support role (MSP experience a bonus)
- Strong knowledge of Windows OS, Microsoft 365, networking support and general IT troubleshooting
- A calm, confident communicator who is able to support users with empathy and clarity
- Someone who’s proactive, reliable, and comfortable working independently from home
This is a unique opportunity to combine your tech support skills with your language fluency, all while working fully remotely in a supportive team. Ready to make your mark? Send your CV to bob.bath@mexasolutions.com and let’s have a chat.
Remote 1st / 2nd Line IT Support Engineer - German Speaking in Barnsley employer: Mexa Solutions LTD
Join a dynamic IT Service Provider that values your language skills and technical expertise, offering a fully remote role where you can thrive. With a supportive and collaborative culture, you'll have the opportunity to grow your career while providing essential support to German-speaking users. Enjoy the stability of working with a long-term customer and the flexibility of remote work, all while being part of a friendly team dedicated to delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Remote 1st / 2nd Line IT Support Engineer - German Speaking in Barnsley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mexa Solutions LTD. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mexa Solutions LTD before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote 1st / 2nd Line IT Support Engineer - German Speaking in Barnsley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mexa Solutions LTD:Your cover letter is your chance to shine! Tell us why you want to work at Mexa Solutions LTD specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mexa Solutions LTD!
How to prepare for a job interview at Mexa Solutions LTD
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
