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For Companies At a Glance
- Tasks: Provide first-line IT support, troubleshoot issues, and assist customers via phone and email.
- Company: Join a well-established Managed Service Provider in Fareham, focused on tech support.
- Benefits: Earn £25,000 - £30,000 with clear progression paths and a friendly team culture.
- Why this job: Perfect for tech enthusiasts eager to learn and grow in a supportive environment.
- Qualifications: Some IT support experience or relevant training; basic knowledge of Microsoft 365 and Windows.
- Other info: Office-based role for collaboration; ideal for those looking to kickstart their IT career.
The predicted salary is between 25000 - 30000 £ per year.
Job Description
1st Line Support Analyst
£25,000 – £30,000 | Fareham, Hampshire | MSP Environment
You’re the first line of defence when tech goes wrong and you love being the one who gets things back on track.
You’ve got a solid base of IT knowledge, a calm approach, and a genuine interest in helping people. Now you’re ready to build your skills in a fast-paced service desk, supporting external customers and working with a wide range of technologies.
This is your opportunity to join a well-established Managed Service Provider in Fareham, delivering front-line IT support to a growing customer base. It's the kind of place where you’re encouraged to learn, trusted to take ownership, and supported to grow.
What’s in it for you?
- Salary: £25,000 – £30,000
- Location: Fareham (office-based full time for collaboration and learning)
- Experience: Support a wide range of external customers with varied tech environments
- Tech Exposure: Microsoft 365, Windows Server, desktops, cloud apps, and more
- Progression: Clear path into 2nd line and project support as you grow your knowledge
- Team Culture: Friendly, collaborative, and focused on doing things properly
What you’ll be doing:
- Acting as the first point of contact for incoming IT support requests via phone and email
- Troubleshooting and resolving 1st line issues across Microsoft 365, Office apps, Windows, and user accounts
- Escalating more complex issues to 2nd line when needed and learning from them along the way
- Logging and updating tickets in the helpdesk system with clarity and accuracy
- Providing excellent customer service and keeping users informed every step of the way
- Supporting the onboarding of new users and basic admin tasks like password resets, licence assignments, and more
What you’ll bring to the table:
- Some commercial experience in an IT support role (or relevant IT training/certifications)
- A basic understanding of Microsoft 365, Office apps, and Windows OS
- Great communication skills, confident, friendly, and clear
- A methodical approach to troubleshooting and a real willingness to learn
- Bonus points if you’ve worked in an MSP or multi-customer environment
- Even more bonus points if you know your way around Windows Server
This is a great step for your IT career perfect if you’re looking to learn fast, work hard, and build your skills in a proper support environment, with clear progression routes into 2nd line and 3rd line support.
Ready to kickstart your IT journey?
Send your CV to bob . bath@ mexasolutions . com and let’s have a chat.
1st Line Support Analyst employer: Mexa Solutions LTD
Contact Detail:
Mexa Solutions LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Analyst
✨Tip Number 1
Familiarise yourself with the technologies mentioned in the job description, especially Microsoft 365 and Windows Server. Having hands-on experience or even just a solid understanding of these platforms will give you an edge during interviews.
✨Tip Number 2
Practice your troubleshooting skills by setting up a home lab or using virtual machines. This will not only boost your confidence but also prepare you for real-world scenarios you might face in the role.
✨Tip Number 3
Brush up on your communication skills, as providing excellent customer service is key in this role. Consider role-playing common support scenarios with friends or family to enhance your ability to explain technical issues clearly.
✨Tip Number 4
Network with current or former employees of the company or similar MSPs. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace 1st Line Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience and any certifications you have. Emphasise your familiarity with Microsoft 365, Windows, and customer service skills, as these are crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your eagerness to learn. Mention specific examples of how you've helped others with tech issues in the past, demonstrating your problem-solving skills.
Highlight Communication Skills: Since this role involves a lot of customer interaction, make sure to highlight your communication skills in both your CV and cover letter. Provide examples of how you've effectively communicated with customers or team members in previous roles.
Show Willingness to Learn: Express your enthusiasm for learning and growing within the company. Mention any relevant training or courses you've completed, and your desire to progress into 2nd line support as outlined in the job description.
How to prepare for a job interview at Mexa Solutions LTD
✨Show Your IT Knowledge
Make sure to brush up on your understanding of Microsoft 365, Windows Server, and other relevant technologies. Be prepared to discuss your experience with these tools and how you've used them in past roles or training.
✨Demonstrate Your Problem-Solving Skills
During the interview, be ready to walk through your troubleshooting process for common IT issues. Employers love to see a methodical approach, so think of examples where you successfully resolved problems and explain your thought process.
✨Emphasise Your Communication Skills
As a 1st Line Support Analyst, you'll need to communicate clearly and effectively with customers. Practice explaining technical concepts in simple terms and highlight any previous customer service experience you have.
✨Express Your Willingness to Learn
This role is all about growth and development. Make sure to convey your enthusiasm for learning new technologies and skills. Share examples of how you've taken initiative in the past to expand your knowledge in IT.