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- Tasks: Provide 1st and 2nd line support, troubleshooting Microsoft tech overnight.
- Company: Join a growing business focused on cloud and digital transformation.
- Benefits: Competitive salary, hybrid work model, and opportunities for career growth.
- Why this job: Make a real impact by resolving issues and keeping users productive.
- Qualifications: Experience in 1st/2nd line support and strong Microsoft tech knowledge.
- Other info: Flexible shifts with a collaborative team environment.
The predicted salary is between 35000 - 40000 £ per year.
Job Description
1st / 2nd Line Support Engineer
£35,000 – £40,000 | Blackburn (Hybrid) | Evening / Night Shifts
When most people are logging off, you’re just getting started.
You’re the type of engineer who thrives on owning a problem end-to-end, whether it’s a password reset or an Intune policy that’s misbehaving at 2am. You’re confident across 1st and 2nd line support, and you don’t panic when something breaks, you calmly get stuck in and fix it.
This is your chance to join a growing business that’s delivering impactful work across cloud, data, and digital transformation. You’ll play a key role in supporting their end users across Microsoft 365, Intune, Azure, Power Platform, and Windows Server, all while working evening or night shifts as part of their 24/7 team.
What’s in it for you?
- Salary: £35,000 – £40,000
- Location: Blackburn (hybrid model)
- Shift Pattern: Either:
- Night shifts (Mon-Fri: 12:00am to 8:30am) or
- Evening & Weekend shifts (Mon-Wed: 16:00pm – 12:30am, and Sat & Sun: 08:30 – 17:00)
- Variety: 1st and 2nd line support across a wide range of Microsoft cloud and on-prem tech
- Impact: Be the go-to contact during out-of-hours support, resolving issues, preventing downtime, and keeping users productive
- Culture: Join a collaborative team with a strong emphasis on flexibility, autonomy, and career growth
What you’ll be doing:
- Providing 1st and 2nd line support overnight, taking ownership of incidents from start to resolution
- Troubleshooting Microsoft 365 (Exchange, Teams, OneDrive, SharePoint), Entra ID, Power Platform, and Intune
- Supporting hybrid environments including Windows Server (2016-2022), AD, Group Policy, DNS, DHCP
- Managing on-prem Exchange and hybrid mail environments
- Troubleshooting Windows 10/11 desktop issues and mobile platforms (iOS/Android)
- Handling tickets from internal and external users across multiple technologies
- Escalating where necessary but owning everything you can
- Contributing to knowledge base articles and spotting recurring issues
- Occasionally travelling to customer sites (primarily in Central London) to provide holiday or overflow cover
What you’ll bring to the table:
- Experience in a 1st/2nd line support role with hands-on troubleshooting across Microsoft environments
- Strong working knowledge of Microsoft 365, Entra ID (Azure AD), Intune, and Windows Server
- Confidence managing a busy ticket queue independently, especially overnight
- Good understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPNs)
- Excellent communication, clear, professional, and user-friendly
If you’re looking for a night shift role that offers real variety, meaningful ownership, and strong support, this could be your next move.
Interested?
Send your CV to bob . bath @ mexasolutions . com and let’s have a confidential chat.
1st / 2nd Line Support Engineer employer: Mexa Solutions LTD
Contact Detail:
Mexa Solutions LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st / 2nd Line Support Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get a mate to throw some common tech support questions your way. The more comfortable you are, the better you'll shine when it’s time to impress the hiring team.
✨Tip Number 3
Show off your troubleshooting skills! During interviews, share specific examples of how you've tackled tricky tech issues. This will demonstrate your hands-on experience and problem-solving prowess.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace 1st / 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line support, especially with Microsoft technologies. We want to see how you've tackled similar challenges before, so don’t hold back on those specific examples!
Show Off Your Problem-Solving Skills: In your application, give us a glimpse of how you approach troubleshooting. Share a story where you owned an issue from start to finish, especially during those late-night shifts. We love to see that calm, collected attitude!
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to keep it professional. Use clear language and avoid jargon unless it’s relevant. We’re looking for someone who can communicate effectively with users, so let that shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Mexa Solutions LTD
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Intune, and Windows Server. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your hands-on experience and confidence in handling 1st and 2nd line support.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've taken ownership of incidents from start to finish. Think of a time when you resolved a tricky issue, especially during odd hours, and explain your thought process. This will highlight your calmness under pressure and your ability to manage a busy ticket queue.
✨Communicate Clearly and Professionally
Since you'll be dealing with users who may not be tech-savvy, practice explaining complex concepts in simple terms. During the interview, focus on clear communication and ensure you come across as approachable and user-friendly, which is crucial for this role.
✨Understand the Company Culture
Research the company’s values and culture, especially their emphasis on flexibility and career growth. Be prepared to discuss how you align with these values and how you can contribute to a collaborative team environment, particularly during evening or night shifts.