At a Glance
- Tasks: Analyse service performance, identify improvements, and enhance customer experience.
- Company: Dynamic tech company focused on innovative software solutions.
- Benefits: Up to £36,000 salary, hybrid work, and career development opportunities.
- Other info: Join a collaborative team and grow your career in a supportive environment.
- Why this job: Transform reactive support into proactive service management and make a real impact.
- Qualifications: Experience in ITIL environments, strong analytical skills, and excellent communication.
The predicted salary is between 38250 - 46750 £ per year.
What if your job wasn't just to resolve the next issue... but to help stop it happening again? If you enjoy looking beyond individual tickets, spotting patterns, understanding why problems keep occurring and bringing the right people together to improve things, this could be a great next step.
You'll join a technology business providing complex software solutions to customers across the UK, working at the heart of its Service Management function. This isn't traditional 1st or 2nd line IT support. It's about understanding how services are performing, identifying where they can improve, and making sure customers continue receiving the quality of service they expect.
What's in it for you?
- Salary up to £36,000
- Hybrid working, 4 days per week in the Poole office
- Move beyond reactive support into broader Service Management
- Exposure to Problem Management, service improvement, reporting and customer onboarding
- Work closely with Support, Product and Project teams
- Opportunity to develop within an established ITIL environment
What will you be doing?
You'll help oversee the performance and quality of services being delivered to customers. That could mean investigating trends across recurring incidents, owning Problem records and making sure long-standing issues are actually being addressed. You'll analyse service and capacity data, manage monitoring solutions, produce and present customer service reports, and help identify opportunities for continual improvement. You'll also work closely with Product Managers and technical teams, making sure customer concerns and their business impact are properly understood and acted upon. You'll support new customer onboarding too, helping ensure new services transition smoothly into BAU.
What are we looking for?
You'll ideally have experience within an ITIL-based technology environment and understand areas such as incidents, problems, SLAs and service improvement. You'll also need:
- Strong analytical and problem-solving skills
- Experience working to customer SLAs
- Confidence communicating with technical and non-technical stakeholders
- Strong Excel and reporting skills
- Excellent attention to detail
- The confidence to take ownership and chase actions through to completion
Application or technical support experience would be useful, while experience with BI/reporting tools, Jira, Zendesk, Problem/Change Management or scripting would be a bonus.
This role could also suit someone currently working as a... IT Service Management Analyst, IT Service Analyst, Service Operations Analyst, Service Improvement Analyst, Problem Analyst, Junior Problem Manager, Application Support Analyst, Product Support Analyst, Technical Support Analyst, Senior Service Desk Analyst, Service Delivery Analyst, Service Delivery Coordinator or Junior Service Delivery Manager.
Your current job title isn't the important bit. We're looking for someone who understands technology, enjoys working with customers and wants to move beyond simply fixing incidents towards improving the service behind them.
Interested? Send your CV to bob.bath@mexasolutions.com and let's have a confidential chat.
Service Management Analyst in Poole employer: Mexa Solutions LTD Careers
As a Software Engineer at this leading SaaS organisation in Glasgow, you'll be part of a dynamic and collaborative team dedicated to developing innovative solutions that are shaping the future of technology. With a strong focus on employee growth, you will have access to cutting-edge tools and resources, alongside a hybrid work model that promotes work-life balance. The company fosters a culture of creativity and inclusivity, ensuring that every team member's contributions are valued and recognised, making it an excellent place for meaningful and rewarding employment.
Contact Details:
Mexa Solutions LTD Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Management Analyst in Poole
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Mexa Solutions LTD Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Mexa Solutions LTD Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Mexa Solutions LTD Careers!
✨Direct Apply to Mexa Solutions LTD Careers
Let's not forget to apply directly through the Mexa Solutions LTD Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Management Analyst in Poole
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Mexa Solutions LTD Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Mexa Solutions LTD Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Mexa Solutions LTD Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
