Solutions Architect (pre-sales)

At Mews, we dream big. As a Hotel Tech unicorn valued at $1.2b, we’re propelling new‑generation cloud technology within global hospitality. With our industry‑leading property management solution, we’re enabling the world’s most revolutionary hospitality brands to accelerate their digital transformation. We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us.

About the role:

Location: London or remote – open to candidates based anywhere in the UK. As a Solution Architect you’ll support the growth of the business by providing technical sales support for customers and the regional sales force, including pre and post client interaction throughout the sales process. You will be the technical part of the sales person, solving the more technical and specific questions for the customer and sales. You work closely with sales to close the deal. You will prepare and deliver technical presentations explaining products and/or services to customers and prospective customers. Confer with customers and customer engineers to assess needs and to determine system requirements. Help clients solve problems with installed software. Communicate with sales teams to understand customer requirements and provide technical sales support. Further, you will have experience working in cross‑functional teams assisting with product development and application recommendations that align with evolving market requirements.

Your mission, should you choose to accept it:

• Collaborate with commercial teams to understand customer challenges and provide technical sales support;
• Prepare and deliver technical presentations explaining products and/or services to customers and prospective customers;
• Be the technical linking pin between sales and the (potential) customer;
• Effective support and problem solving for new and existing enterprise clients;
• Exploring creative ways to develop on the platform and answering inquiries about our APIs and technical possibilities;
• Aligning with R&D on future roadmap initiatives and sharing feedback on released features and client trends;
• Ability to present, develop and demonstrate products and solutions for potential and current customers;
• Partner with Sales and Marketing teams to increase efficiency and effectiveness of product sales from the top of the funnel to project delivery and pinpoint areas for improvement;
• Support prospective customers, acting as the primary resource on product and technical knowledge, helping to resolve any unmet technical needs or issues clients may have;
• Proactively offer product insights and solutions to issues and implement either manual or automated solutions that best suit customer needs;
• Create client‑facing presentations with Proof of Concept, project proposals, solutions, product demos, expense estimates and offer solutions to technical complaints and concerns.

You’ll be a great fit if you bring a few of the below with you:

• 2‑3 years of relevant experience as a sales engineer, pre‑sales, product specialist or technical sales;
• Experience in the hospitality industry, combined with a solid technical foundation in software development or web technologies;
• Proven track record of selling complex, technical SaaS solutions;
• You’re able to communicate complex technical solutions in a clear, compelling way to both technical and business audiences;
• Strong understanding of the full sales cycle, with the business acumen to remain strategic, confident, and influential during complex or high‑stakes negotiations;
• Curiosity is at the heart of what we do - we look for people who constantly ask questions, seek to understand, and proactively turn new insights into better solutions for our customers and the business;
• A genuine interest in new technologies that bring innovation in hospitality!
• Exceptionally organised and able to manage multiple priorities in a fast‑paced environment;
• Combines innovation with a growth mindset - always seeking feedback, learning quickly, and driving projects forward;
• Unafraid to challenge the status quo, you bring fresh perspectives that drive improvement and communicate confidently with colleagues, customers, and partners across global markets and all organisational levels.

What’s in it for you?

Did you know that Mews was named the Best PMS of 2025—for the second year in a row—and has previously been recognized as the Best Place to Work in Hotel Tech for two consecutive years? Now you do! While much of this success is thanks to our incredible team, part of it is also because of the fantastic perks we offer. Beyond working alongside amazing colleagues and tackling exciting challenges, you’ll enjoy:

• Participation in the Company shares program;
• Best‑in‑class Parental Leave Policy. At Mews, as the primary caregiver you get 6 months of fully paid parental leave, and as a secondary caregiver you get 2 months of fully paid parental leave. (No matter your location, this can be used during the 1st year and applies if you’ve been employed for at least 1 year at Mews);
• Flexible Benefits via the ThanksBen platform;
• Unlimited paid holiday;
• Remote/flexible working;
• Monthly working from home allowance and a monthly healthcare insurance allowance;
• Regular team events and socials.