Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and develop a team managing Soft Brand accounts across Europe.
- Company: Join Mews, a $1.2b hotel tech unicorn revolutionising hospitality.
- Benefits: Competitive salary, career development, and dynamic work environment.
- Why this job: Be part of a team driving innovation in the hospitality industry.
- Qualifications: Experience in SaaS account management and strong people management skills.
- Other info: Opportunity for international travel and collaboration with top executives.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Mews
Itâs true. At Mews, we dream big. As a Hotel Tech unicorn valued at $1.2b, weâre propelling newâgeneration cloud technology within global hospitality. With our industryâleading property management solution, weâre enabling the worldâs most revolutionary hospitality brands to accelerate their digital transformation.
Weâre on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole...
About the role
The primary role of the Manager, Soft Brands is to oversee a regional portfolio of Soft Brands customers and lead a team of Account Executives. In this people management role, you will ensure your team executes our Soft Brand sales and customer success strategy, supports value realisation, and fosters longâterm customer growth.
Reporting to the VP of Enterprise, this role bridges strategy and execution, providing coaching, workflow direction, and dayâtoâday decisionâmaking support.
What youâll be doing
- Lead, coach and develop a team of Account Executives managing Soft Brand accounts across Europe
- Drive performance excellence through goal setting, ongoing coaching and career development
- Own strategic account planning in partnership with the VP of Enterprise, including longâterm growth roadmaps
- Monitor account health, proactively addressing risks and preserving strong customer satisfaction
- Act as escalation point for regional goâtoâmarket teams
- Collaborate crossâfunctionally with Product, Commercial, and Operations to ensure alignment and unblock execution
- Capture and communicate insights, including Voice of Customer feedback and key commercial performance metrics
Requirements
- Proven success in SaaS account management, customer success, or enterprise sales, ideally with franchise/multiâproperty clients
- People management experience with a coaching mindset and track record of developing highâperforming teams
- Strong commercial acumen with experience driving growth and engaging Câlevel stakeholders
- Excellent stakeholder management and communication skills, comfortable presenting to senior executives
- Familiarity with Salesforce, Atlassian, and basic reporting/analytics tools
- Comfortable in a dynamic, scaleâup environment
- Based in EU/UK with easy access to international airport for client travel
Seniority Level: MidâSenior level
Employment Type: Fullâtime
Job Function: Hospitality and Software Development
How to Apply
Excited to take on the challenge? Apply now!
Manager, Soft Brands in London employer: Mews
Contact Detail:
Mews Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Manager, Soft Brands in London
â¨Tip Number 1
Network like a pro! Reach out to people in the hospitality and tech sectors, especially those connected to Mews. A friendly chat can open doors that a CV just can't.
â¨Tip Number 2
Prepare for the interview by researching Mews and its Soft Brands. Show us you understand our mission and how you can contribute to our growth. Tailor your answers to reflect our values!
â¨Tip Number 3
Practice your pitch! Be ready to discuss your experience in SaaS account management and how you've led teams to success. We want to hear about your coaching style and how you drive performance.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining the Mews family.
We think you need these skills to ace Manager, Soft Brands in London
Some tips for your application đŤĄ
Show Your Passion: When writing your application, let your enthusiasm for the role and the hospitality industry shine through. We want to see that you're not just looking for a job, but that you're genuinely excited about being part of our journey at Mews.
Tailor Your CV: Make sure your CV is tailored to highlight your experience in SaaS account management and people management. We love seeing how your skills align with what weâre looking for, so donât be shy about showcasing your achievements!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, itâs super easy to do!
How to prepare for a job interview at Mews
â¨Know Your Stuff
Before the interview, dive deep into Mews and its Soft Brands strategy. Familiarise yourself with their cloud technology and how it disrupts the hospitality industry. This will not only show your enthusiasm but also help you connect your experience in SaaS account management to their needs.
â¨Showcase Your Leadership Skills
As a Manager, you'll be leading a team of Account Executives. Prepare examples of how you've successfully coached and developed teams in the past. Highlight specific instances where your leadership directly contributed to performance excellence and customer satisfaction.
â¨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenges. Think of scenarios where you've had to address account health issues or manage stakeholder expectations. Be ready to discuss how you would approach similar situations at Mews.
â¨Engage with the Interviewers
Interviews are a two-way street! Prepare thoughtful questions about Mews' future plans, team dynamics, and how they measure success. This shows you're genuinely interested in the role and helps you gauge if it's the right fit for you.
