Director of Product & Engineering - Operations (m/f/d)

Help make the world more hospitable. The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that helps hotels run smarter, move faster and create better guest experiences. You’ll work with smart, curious people who care deeply about what they do. You’ll have autonomy and the trust to make good decisions and move quickly. And you’ll enjoy a real sense of purpose as you see the impact of what we’re building.

If you’re motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you’ll feel at home here.

About the role: Mews is working toward a future where hotels recognise guests at scale, deliver personalised experiences across the entire journey, and give staff the tools to act with confidence in real time. This role owns the engineering organisation that builds it.

You will:

• Grow and develop engineering teams through managers and senior engineers, building clarity, accountability, and a high-performance culture.
• Set engineering direction that balances speed, quality, and long-term scalability across a complex, cross-product area.
• Work across Product, Design, Data, and other engineering directors to turn strategy into execution.
• Raise the bar on engineering excellence, operational health, and delivery rigour.
• Drive effective cross-tribe and cross-division work where ecosystem value flows across Front of House, Back of House, Platform, and Fintech.
• Coach engineering managers to make sound judgements, reduce unnecessary complexity, and build teams that can move fast without collapsing under scale or operational pressure.
• Translate strategy into measurable outcomes, with clearer metrics, stronger prioritisation, and tighter links between engineering delivery and business impact.

What you would bring:

• Significant experience directing engineering organisations in a modern B2B SaaS, platform, or product company.
• A track record of building through scale, ambiguity, and change.
• Strong technical judgment: the ability to guide architecture, quality, and execution at the right level of involvement.
• The ability to work closely with Product and Design in a model where business context, user value, and engineering execution are tightly integrated.
• A bias for clarity, pragmatism, and high standards.
• Experience in changing how a whole engineering organisation works through AI.

Nice to have:

• Experience in a hospitality, travel, or guest-facing product domain.
• Familiarity with CRM-adjacent systems, guest data platforms, or personalisation at scale.

What’s in it for you? Our success is powered by our incredible people, supported by benefits that help them thrive.

Global benefits include unlimited paid holiday, participation in our company share program, paid parental leave, an annual learning budget, and flexible working options.

Life at Mews: We’re an equal opportunities employer. We value teams that reflect the diversity of the customers and communities we serve. Different perspectives make better ideas, stronger products and a more welcoming company.

We also believe transparency is important when deciding if you're the right fit. Mews is an ambitious, high-pressure environment of continuous learning and high standards. Success here requires resilience, adaptability and a willingness to solve difficult problems.

A few things that define how we work: High autonomy means high responsibility. Change is constant. We’re remote-first, not relationship-free. AI is an integral part of our processes.

If there's anything we can do to support you during the application process, let us know. We don't discriminate on the basis of any protected characteristic. If Mews sounds like the kind of environment where you'd thrive, we'd love to hear from you.