Director of Product & Engineering - Long Stays

Help make the world more hospitable. The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that helps hotels run smarter, move faster and create better guest experiences. You’ll work with smart, curious people who care deeply about what they do. You’ll have autonomy and the trust to make good decisions and move quickly. And you’ll enjoy a real sense of purpose as you see the impact of what we’re building.

If you’re motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you’ll feel at home here.

About the role: Long Stays is one of the fastest-growing segments in hospitality, and most of the software running it was built for something else entirely. This role exists to change that at Mews: owning the Long Stays product and engineering capability end-to-end, from strategy through to what ships, with direct accountability for the commercial outcomes that follow.

You will be the single accountable owner for this segment. That means setting the product vision, making technical architecture calls, and building a small team of product builders who can operate with real autonomy. The scope is unusually broad by design: product leadership, engineering direction, and commercial outcomes sit in one seat. The person who does this well will be both credible in a technical architecture conversation and capable of making a clear-eyed business case for what to build next.

What you would do:

• Own the Long Stays product vision, strategy and roadmap across hybrid hospitality operators, student accommodation, aparthotels, coliving and adjacent segments, with direct accountability for ARR growth and product north star metrics.
• Lead the full resident lifecycle as a product capability: booking and lead-to-lease, move-in and onboarding, billing and payments, recurring billing automation, deposit lifecycle, index-linked rent increases, and the tenant self-service portal.
• Set technical direction for the tribe: architecture decisions, engineering standards, and system health, acting as the senior technical voice alongside the product voice.
• Use AI agents, internal skills and automation as the default delivery mechanism, and build the tribe's context repository so builders can pick up any problem without a human handoff.
• Design and embed AI-assisted workflows across the tribe's delivery cycle, actively reviewing and pressure-testing AI outputs rather than accepting them at face value, and documenting approaches the team can consistently follow.

AI Fluency Level 3: In this role, that means you have looked at how a product and engineering team delivers and redesigned parts of it using AI. You have built workflows and tooling that others on the team follow, not just productivity shortcuts for yourself. And you actively check and push back on AI output: you know when it is wrong, when it is incomplete, and when it is good enough to ship on.

What you would bring:

• Experience in both product leadership and hands-on product building, comfortable moving between strategy and execution in the same week.
• Technical depth sufficient to engage seriously with engineers on architecture and system design, with clear opinions about what good engineering looks like in practice.
• A track record in a vertical or segment-specific product context, with a credible business case for the choices made along the way.
• Strong commercial instincts, with an understanding of revenue potential, pricing complexity, and how product decisions connect to financial outcomes.
• AI Fluency Level 3 or the equivalent hands-on experience: you have rebuilt how a team works using AI, built approaches others follow, and you actively question what the tools give you.

Nice to have:

• Experience in hospitality, property management, short-term rentals, student accommodation or a similarly operationally intensive sector.
• Familiarity with payments infrastructure, direct debit schemes (SEPA, BACS), or embedded fintech products.
• Experience hiring and calibrating product builders in a high-autonomy team structure.

Pay Transparency at Mews: Salary ranges are provided in good faith and reflect current market conditions and internal pay structures. Final compensation may be adjusted based on funding, budget constraints, or exceptional candidate qualifications, but will remain within reasonable proximity to the stated range.

What’s in it for you?

• Unlimited paid holiday.
• Participation in our company share program.
• Paid parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available after one year of service).
• An annual Learning budget of 300 (and more for high performers) to support your development.
• Monthly "EDGE" time to Explore, Develop, Grow, and Elevate yourself.
• A work from anywhere policy with flexibility to work abroad for a few weeks each year.
• Relocation options, available after one year.
• Flexible, hybrid working options.
• A home office setup budget to make your workspace your own and a monthly work-from-home allowance.
• Claude tokens, so you can automate workflows and build smarter, more efficient ways of working.

Life at Mews: We’re an equal opportunities employer. We value teams that reflect the diversity of the customers and communities we serve. Different perspectives make better ideas, stronger products and a more welcoming company.

We also believe transparency is important when deciding if you're the right fit. Mews is an ambitious, high-pressure environment of continuous learning and high standards. Success here requires resilience, adaptability and a willingness to solve difficult problems.

A few things that define how we work:

• High autonomy means high responsibility. People are expected to take ownership and drive outcomes.
• Change is constant. We’re growing quickly and adapting as we scale.
• We’re remote-first, not relationship-free. Flexibility is core to how we work, but strong relationships still matter.
• AI is an integral part of our processes. It’s not here to steal people’s jobs, but to amplify efficiency and productivity.

If there's anything we can do to support you during the application process, let us know. We don't discriminate on the basis of race, religion, colour, nationality, gender, sexual orientation, age, marital status, veteran status, disability or any other protected characteristic.

One final thing: don't hold back. If you don't meet 100% of the criteria in this job description but you're certain you could make a big impact, apply. Everyone should have equal access to opportunities, and we're committed to providing an inclusive experience.

If Mews sounds like the kind of environment where you'd thrive, we'd love to hear from you.