Payment Solution Specialist

At Mews, we dream big. As a Hotel Tech unicorn valued at $1.2b, we’re propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we’re enabling the world’s most revolutionary hospitality brands to accelerate their digital transformation. We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us.

About the role

We are seeking a knowledgeable and detail-oriented Payments Specialist to join our team. This role is critical in providing expert-level support on payment-specific questions and issues, ensuring our sales and customer engagement teams can focus on broader product-related queries. The Payments Specialist will be instrumental in aiding our sales process, analyzing competitor statements, and working closely with various internal teams to enhance our payment solutions offering.

Your mission, should you choose to accept it:

• Payments Expertise and Support: Provide expert answers to payments-specific questions (e.g., interchange++ model, estimating monthly payment costs, Mews fees) that Sales and Customer Engagement (CE) teams receive from customers. Distinguish between PMS+payments product questions handled by Solutions Architects (SAs) and Technical Account Managers (TAMs), and purely payments-related queries. Assist Sales during the contracting phase by addressing questions related to payment pricing and functionality. Collaborate with the Deal Desk to determine appropriate discounts, if any, based on payment structures and competitive analysis.
• Competitor Analysis: Analyze competitor payment statements to provide insights and comparative data to the sales and product teams. Keep abreast of market trends and competitor offerings to inform internal strategies. Address and resolve payments-specific objections raised by potential or current customers. Work closely with the Sales and CE teams to develop strategies for overcoming common payment-related objections.
• Cross-functional Collaboration: Collaborate with the payment pricing analyst, competition team, product and product marketing to share feedback and relevant market/competitor information gathered from customer interactions. Support enablement teams in product marketing and sales by providing necessary training and information on payment solutions.

You’ll be a great fit if you bring a few of the below with you:

• Proven experience in a payments-related role, preferably within a SaaS or technology company.
• Strong understanding of payment processing models, including interchange++.
• Excellent analytical and problem-solving skills.
• Ability to communicate complex payment concepts in a clear and concise manner.
• Experience working with sales and customer engagement teams.
• Proficiency in data analysis and competitor statement analysis.
• Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams.

What’s in it for you?

Did you know that Mews was voted the Best PMS of 2024 and has previously held the title of Best Place to Work in Hotel Tech for two consecutive years? Most of that is down to our inspiring team, but part of it is because of some pretty amazing perks. As well as awesome colleagues and stimulating work, you’ll get:

• Best-in-class Parental Leave Policy: As the primary caregiver, you get 6 months of fully paid parental leave, and as a secondary caregiver, you get 2 months of fully paid parental leave.
• Participation in the Company shares program.
• Flexible Benefits via the ThanksBen platform.
• Unlimited paid holiday (no, this is not a typo).
• Wellness Wednesdays (once a month, the whole company enjoys a day where you can attend to your own well-being).
• Remote/flexible working (we're 100% hybrid-proof, but we cannot hire from anywhere in the world unfortunately).
• Monthly working from home allowance and a monthly healthcare insurance allowance.
• Regular team events and socials.

Who is Mews?

Mews has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world, as they pursue their mission to develop transformational solutions for brands and create remarkable experiences for guests. Powering over 5,000 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses.

Everyone is welcome at Mews. To reimagine the art of hospitality, we need teams who represent our global and diverse customers and users. Our differences make Mews, so we welcome people of all backgrounds and identities to work with us. If this sounds like you and you’re ready to join a global, innovative, and exciting community, we’d love to hear from you!