Operations Coordinator

MEC is a multidisciplinary development technical consultant operating nationwide, with offices in Birmingham, Brighton, Leicester and Nottingham. We specialise in delivering technical services to a diverse range of private and public sector clients across various industries, including residential, commercial, industrial, retail, leisure, education, and healthcare. We are seeking an Operations Co‑ordinator to become an integral part of our team situated at our thriving Leicestershire office. We work predominately for housing developers across the Midlands and require an administrator to assist with the growing team and workload.

About the role:

• Technical Co‑ordinator/Operations Co‑ordinator in the Leicester office, working with all technical teams;
• Assisting to achieve continuous efficiency and quality improvements within the business;
• Project administration including client liaison and reporting, coordination of technical work, budgeting and invoicing;
• Submission of designs for third party approvals and pro‑active communication with clients, authorities and other agencies, to ensure projects are completed to deadlines and budgets;
• Support the Finance Manager with sales and purchase ledger, credit control and other reporting as required;
• Support Marketing Manager with marketing matters as required;
• Liaison and co‑operative working with all staff and colleagues in other offices;
• General company administration support, including receptionist duties;
• Working within all offices as and when required, working additional hours if necessary, to deliver all responsibilities and to attend meetings/events.

Key role responsibilities:

• Preparation of correspondence and reports, printing, scanning and documenting;
• Submissions to clients, and applications to statutory authorities and other third parties;
• Completion of forms, coordination of supporting documentation and design information;
• Pursue timely responses and approvals, maintain full progress records and provide weekly updates to colleagues and clients;
• Pro‑active communication with clients, other staff members and statutory bodies including Building Control, NHBC, Planning Authorities, Highway Authorities, Environment Agency, Statutory Undertakers etc.;
• Internal administrative processes for client, supplier and project management, printing, staff personal expense claims;
• Company performance reports for Directors and other senior staff;
• Processing sales invoices and credit notes;
• Preparation of and issue of sales invoices;
• Chasing debtors and speaking to clients/accounts teams as required and updating relevant trackers;
• Support on marketing matters as required;
• Diary and calendar organisation;
• Purchasing of products and services required by the company;
• Taking telephone messages and monitoring responses to ensure calls are returned promptly;
• Ensure office is kept neat and tidy and that all staff maintain their working areas;
• Undertake any other duties required by the Company for which you are skilled and able to undertake to ensure the smooth running of the business.

Key skills, experience and attributes required:

• Previous experience of corresponding professionally with external organisations;
• Demonstrable relevant experience as a co‑ordinator/administrator;
• Excellent written and verbal skills, particularly report writing and client liaison;
• Excellent Microsoft Office skills (including Word, Excel, PowerPoint, Outlook);
• Must be able to work both independently and as part of a team;
• Self‑motivated individual with desire to not only work within the team but also have ambition to help it grow and develop;
• Mentoring/supervision of trainee staff to develop their knowledge and skills;
• Hold full clean driving licence and have own private car with insurance for business use.

At MEC, we value a healthy work-life balance. Alongside a competitive salary, we offer flexible working arrangements to support our employees. Core benefits include:

• 25 days' annual leave, plus your birthday off;
• Company pension scheme;
• Private medical insurance;
• Life assurance;
• Employee Assistance Programme (EAP);
• Paid annual membership for a professional institution;
• Plus more, which can be viewed here: Why MEC.

If you have the skills and experience for this role, we'd love to hear from you. MEC is an equal opportunities employer and welcomes applications from all qualified candidates, regardless of sex, race, disability, age, sexual orientation, gender identity, religion, marital status, or pregnancy and maternity.