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- Tasks: Lead a team to deliver top-notch service to clients and attorneys.
- Company: Join Mewburn Ellis, a leading IP firm with a focus on innovation and sustainability.
- Benefits: Enjoy flexible working, 30 days leave, and a range of perks including a cycle to work scheme.
- Why this job: Be part of an award-winning team in a friendly, ambitious culture that values your growth.
- Qualifications: Experience in a similar role, preferably in Intellectual Property, with strong leadership skills.
- Other info: This role is hybrid, based in Bristol, with opportunities for travel across the UK.
The predicted salary is between 36000 - 60000 £ per year.
Mewburn Ellis is the forward-looking IP firm, 150 years old, but very much with a focus on the future. We are at the top of our profession, being ‘Top Tier’ in Legal 500, ‘Band 1’ in Chambers & Partners UK, ‘Gold Ranked’ for EPO work and ‘Top Tier’ in IAM Patent 1000, as well as being ‘Recommended’ in MIP IP Stars and WTR. We are proud to have been awarded the prestigious EcoVadis Platinum Medal in 2024, the highest rating you can earn in sustainable business practices.
We provide commercially focused, creative advice about obtaining, enforcing, and exploiting intellectual property rights including patents, trade marks and designs to a wide range of clients who enjoy our straightforward approach and flexible working practices. Our attorneys and lawyers assist our clients across the entire range of IP services, with experience working in numerous diverse industry sectors.
The Service Delivery Manager is a new role, where you are required to lead your team to provide excellent service to clients and attorney teams. The role involves implementing and embedding strategic change initiatives to ensure a consistent, high quality work product and service experience to our attorneys and clients, fostering a culture of continuous improvement, and collaborating with teams across the firm to deliver great service.
Your team includes client facing paralegals aligned to specific offices and clients, and back-office administrators aligned to specific client groups and/or roles. The role requires high visibility within the firm, as you will be the first point of contact for service-related issues occurring within your team. You are required to have a good understanding of the firms’ standard processes so that you can drive adherence, identify the root cause of service-related issues, and resolve or identify opportunities for improvement in those processes.
You will build meaningful working relationships with Partners, Attorneys, and cross-functional teams for the purpose of achieving service excellence. You will implement and embed strategic initiatives to elevate the professional paralegal/client relationship beyond transactional activity. You will report to the Senior Service Delivery Manager for Client Services and form part of the Client Services Management team.
What’s in it for you? We have an excellent benefit package which includes:
- A blended office and home working approach
- 30 days leave (exc. Bank Holidays)
- Interest-free season ticket loan
- Enhanced family leave
- Cycle to work scheme
- Firmwide discretionary bonus scheme
- Paid day off for charitable endeavours
- Discount Voucher Scheme
- Electric Car Scheme
- Workplace ISA
- Care concierge
As an experienced leader, you will possess the communication skills, adaptability and gravitas to influence change and improvement within your team. You’ll want to deeply understand our business’ people and processes and will be keen to build relationships with all key stakeholders to enable you to focus on strengthening performance and building trust and collaboration.
As our new Service Delivery Manager, you’ll have worked in a similar role in a professional services environment (Intellectual Property experience being highly desirable) and so will understand the significance of working with a high-quality focus and in a time-driven way. You will be familiar with working at pace with a flexible approach. You will be committed to team deliverables and be willing to be hands on when necessary, leading from the front. You will be comfortable dealing with employee relations or performance issues with a calm and respectful manner.
Your experience will showcase the following key skills:
- Adaptability and Agility
- Effective Communication
- Critical Thinking and Problem Solving
- Teamwork and Collaboration
- Leadership
- Client focus
This role is based at our Bristol office, and we work on a hybrid 50/50 office/home working model. Flexibility to travel to our other offices across the UK is required as needed. Your career is important to us, and we will invest in you to allow you to develop and grow.
If you are excited by the prospect of this role and where a career with Mewburn Ellis could take you, we’d love to hear from you. Please send your CV to Victoria Moore at recruitment@mewburn.com.
We’re committed to equal opportunities and welcome a broad diversity of talent to apply.
IP Service Delivery Manager employer: Mewburn Ellis
Contact Detail:
Mewburn Ellis Recruiting Team
recruitment@mewburn.com
StudySmarter Expert Advice 🤫
We think this is how you could land IP Service Delivery Manager
✨Tip Number 1
Familiarise yourself with Mewburn Ellis' values and culture. Understanding their commitment to sustainability and client service will help you align your approach during interviews and discussions, showcasing that you're a great fit for their team.
✨Tip Number 2
Network with current or former employees of Mewburn Ellis on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the firm’s operations and expectations, which you can leverage in your application process.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your leadership skills and ability to drive change. Mewburn Ellis is looking for someone who can implement strategic initiatives, so having concrete stories ready will set you apart.
✨Tip Number 4
Stay updated on trends in the Intellectual Property sector. Being knowledgeable about recent developments will not only impress during interviews but also show your genuine interest in the field and how you can contribute to Mewburn Ellis’ success.
We think you need these skills to ace IP Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service delivery and leadership, particularly within the professional services or Intellectual Property sectors. Use specific examples that demonstrate your adaptability, communication skills, and ability to drive change.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the firm. Discuss how your background aligns with Mewburn Ellis's values and culture, and mention any specific achievements that showcase your leadership and client-focused approach.
Highlight Key Skills: Emphasise your critical thinking, problem-solving, and teamwork abilities in both your CV and cover letter. Provide concrete examples of how you've successfully led teams or improved service delivery in previous roles.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Service Delivery Manager role.
How to prepare for a job interview at Mewburn Ellis
✨Understand the Company Culture
Before your interview, take some time to research Mewburn Ellis and their company culture. They pride themselves on being ambitious yet relaxed and friendly. Showing that you align with their values will help you stand out.
✨Demonstrate Leadership Skills
As a Service Delivery Manager, you'll need to showcase your leadership abilities. Prepare examples from your past experiences where you've successfully led a team or implemented change, highlighting your adaptability and communication skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and critical thinking skills. Think of scenarios where you've faced challenges in service delivery and how you resolved them. This will demonstrate your ability to handle service-related issues effectively.
✨Showcase Your Client Focus
Mewburn Ellis values a client-focused approach. Be ready to discuss how you've built relationships with clients in the past and how you plan to enhance the paralegal/client relationship in this role. This will show your commitment to service excellence.
