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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional service and implement strategic changes.
- Company: Join Mewburn Ellis, a top-tier IP firm with a focus on sustainability and innovation.
- Benefits: Enjoy 30 days leave, hybrid working, and a range of perks including a cycle to work scheme.
- Why this job: Be part of an award-winning team in a friendly, ambitious culture that values your growth.
- Qualifications: Experience in a leadership role within professional services, preferably in Intellectual Property.
- Other info: This role is based in Bristol with a flexible hybrid working model.
The predicted salary is between 42000 - 84000 £ per year.
Service Delivery Manager (Patents) – Bristol
Bristol
Mewburn Ellis is the forward-looking IP firm. 150 years old, but very much with a focus on the future, we are at the top of our profession. We are ‘Top Tier’ in Legal 500, ‘Band 1’ in Chambers & Partners UK, ‘Gold Ranked’ for EPO work and ‘Top Tier’ in IAM Patent 1000 as well as being ‘Recommended’ in MIP IP Stars and WTR. We are proud to have been awarded the prestigious EcoVadis Platinum Medal in 2024. Mewburn Ellis is the world’s first Intellectual Property firm to receive this medal, which is the highest rating you can earn in sustainable business practices.
We provide commercially focused, creative advice about obtaining, enforcing, and exploiting intellectual property rights including patents, trade marks and designs to a wide range of clients who enjoy our straightforward approach and flexible working practices. Our attorneys, and lawyers assist our clients across the entire range of IP services. We have experience working in numerous diverse industry sectors.
There has never been a more exciting time to work for a firm like Mewburn Ellis. We are an ambitious and growing firm that put our people at the heart of our culture. We are over 350 strong across five offices in Bristol, Cambridge, London, Manchester and Munich. The culture and personality of the firm is ambitious but also relaxed and friendly.
We are recruiting for an experienced leader, ideally with Intellectual Property experience, to join our IP Support Services department in the role of Service Delivery Manager. This is a great opportunity to join one of Europe’s top specialist Intellectual Property firms.
If successful you will be joining an award-winning team, recently awarded Highly Commended in the Best Law Firm Paralegal Development category at the National Paralegal Awards 2024. We were delighted that several of our Paralegals received Highly Commended in the IP Paralegal of the Year and very proud that one of our Manchester based Paralegals was awarded the IP Paralegal of the Year award.
The role
The Service Delivery Manager is a new role, where you are required to lead your team to provide excellent service to clients and attorney teams. The role involves implementing and embedding strategic change initiatives to ensure a consistent, high quality work product and service experience to our attorneys and clients, fostering a culture of continuous improvement, and collaborating with teams across the firm to deliver great service.
Your team includes client facing paralegals aligned to specific offices and clients, and back-office administrators aligned to specific client groups and/or roles.
The role requires high visibility within the firm, as you will be the first point of contact for service-related issues occurring within your team. You are required to have a good understanding of the firms’ standard processes so that you can drive adherence, identify the root cause of service-related issues, and resolve or identify opportunities for improvement in those processes.
You will build meaningful working relationships with Partners, Attorneys, and cross-functional teams for the purpose of achieving service excellence. You will implement and embed strategic initiatives to elevate the professional paralegal/client relationship beyond transactional activity.
You will report to the Senior Service Delivery Manager for Client Services and form part of the Client Services Management team. You and your peers will be responsible for continuously improving service delivery by driving through change and accountability as well as process and performance improvements.
What’s in it for you?
We have an excellent benefit package which includes:
- A blended office and home working approach
- 30 days leave (exc. Bank Holidays)
- Interest-free season ticket loan
- Enhanced family leave
- Cycle to work scheme
- Firmwide discretionary bonus scheme
- Paid day off for charitable endeavours
- Discount Voucher Scheme
- Electric Car Scheme
- Workplace ISA
- Care concierge
Our successful growth story is down to our people. And we take the wellbeing of our people seriously offering a huge suite of initiatives to de-stress, engage and enthuse. We care about wider society too and the communities in which we operate, read about our Forward Community Programme to find out more about how we\’re giving back.
About you
As an experienced leader you will possess the communication skills, adaptability and gravitas to influence change and improvement within your team. You’ll want to deeply understand our business’ people and processes and will be keen to build relationships with all key stakeholders to, in turn, enable you to focus on strengthening performance and building trust and collaboration.
As our new Service Delivery Manager, you’ll have worked in a similar role in a professional services environment (Intellectual Property experience being highly desirable) and so will understand the significance of working with a high-quality focus and in a time-driven way. You will be familiar with working at pace with a flexible approach. You will be committed to team deliverables and be willing to be hands on when necessary, leading from the front. You will be comfortable dealing with employee relations or performance issues with a calm and respectful manner.
Your experience will showcase the following key skills.
- Adaptability and Agility
- Effective Communication
- Critical Thinking and Problem Solving
- Teamwork and Collaboration
- Leadership
- Client focus
This role is based at our Bristol office, and we work on a hybrid 50/50 office/home working model. Flexibility to travel to our other offices across the UK is required as needed.
Your career is important to us, and we will invest in you to allow you to develop and grow. If you are excited by the prospect of this role and where a career with Mewburn Ellis could take you, we’d love to hear from you. Please send your CV to Victoria Moore at
We’re committed to equal opportunities and welcome a broad diversity of talent to apply.
We reserve the right to cease advertising should we receive a high number of applicants.
Your privacy
As part of our recruitment process, Mewburn Ellis collects and processes personal data relating to job applicants. Read our Job Applicant Privacy Policy for more details.
Note for agencies:
Mewburn Ellis work with a select number of agencies to support our recruitment. CVs will only be accepted from agencies we have agreements with and who have been briefed specifically on the vacancy.
We request that you do not to send speculative CVs, or candidate details, for this vacancy.
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Service Delivery Manager (Patents) - Bristol employer: Mewburn Ellis LLP
Contact Detail:
Mewburn Ellis LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager (Patents) - Bristol
✨Tip Number 1
Familiarise yourself with Mewburn Ellis' values and culture. Understanding their commitment to sustainability and client service will help you align your approach during interviews and discussions, showcasing how you can contribute to their mission.
✨Tip Number 2
Network with current or former employees of Mewburn Ellis on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the firm’s operations and expectations, which you can leverage in your application process.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your leadership skills and ability to drive change. Mewburn Ellis is looking for someone who can implement strategic initiatives, so having concrete instances ready will make you stand out.
✨Tip Number 4
Research recent developments in the Intellectual Property sector, particularly those relevant to patents. Being knowledgeable about current trends and challenges will not only impress during interviews but also show your genuine interest in the role and the industry.
We think you need these skills to ace Service Delivery Manager (Patents) - Bristol
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Service Delivery Manager position. Understand the key responsibilities and required skills, such as leadership, communication, and adaptability.
Tailor Your CV: Customise your CV to highlight relevant experience in service delivery and intellectual property. Emphasise your leadership roles and any achievements that demonstrate your ability to improve processes and deliver excellent client service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the firm. Mention specific examples of how your previous experience aligns with the responsibilities outlined in the job description, particularly in fostering teamwork and collaboration.
Highlight Soft Skills: In your application, emphasise soft skills such as effective communication, critical thinking, and problem-solving. These are crucial for the Service Delivery Manager role, so provide examples of how you've successfully used these skills in past positions.
How to prepare for a job interview at Mewburn Ellis LLP
✨Understand the Firm's Culture
Before your interview, take some time to research Mewburn Ellis and its culture. They pride themselves on being ambitious yet relaxed and friendly. Showing that you align with their values will help you stand out.
✨Demonstrate Leadership Experience
As a Service Delivery Manager, you'll need to showcase your leadership skills. Prepare examples from your past roles where you've successfully led teams, implemented changes, or improved service delivery.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of specific scenarios where you've had to resolve service-related issues or improve processes, and be ready to discuss them in detail.
✨Build Rapport with Interviewers
Since the role involves building relationships with various stakeholders, practice your communication skills. Be personable and engage with your interviewers, showing that you can connect well with others.
