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- Tasks: Provide in-person IT support and ensure seamless technical operations for staff and events.
- Company: Join Mewburn Ellis, a top-tier IP firm with a focus on the future.
- Benefits: Enjoy 30 days leave, interest-free loans, and a range of wellness initiatives.
- Why this job: Kickstart your IT career in a dynamic, friendly environment with growth opportunities.
- Qualifications: Passion for IT, customer service skills, and knowledge of Office 365 applications.
- Other info: Be part of a firm committed to sustainability and community engagement.
The predicted salary is between 30000 - 42000 £ per year.
Mewburn Ellis is the forward-looking IP firm. 150 years old, but very much with a focus on the future, we are at the top of our profession. We are ‘Top Tier’ in Legal 500, ‘Band 1’ in Chambers & Partners UK, ‘Gold Ranked’ for EPO work and ‘Top Tier’ in IAM Patent 1000 as well as being ‘Recommended’ in MIP IP Stars and WTR. We are proud to have been awarded the prestigious EcoVadis Platinum Medal in 2024. Mewburn Ellis is the world’s first Intellectual Property firm to receive this medal, which is the highest rating you can earn in sustainable business practices. There has never been a more exciting time to work for a firm like Mewburn Ellis. We have seen fee income grow by more than 50% in the last 3 years and have increased our overall headcount, taking us to 350 strong across five offices in Bristol, Cambridge, London, Manchester, and Munich. The culture and personality of the firm is ambitious, relaxed and friendly.
We are recruiting for an IT Helpdesk Analyst to join our IT team, this role will be based in Manchester. The IT team provide support to all offices in Bristol, Cambridge, London, Manchester, and Munich, however the focus of this role will be the Manchester office. Flexibility to support some events activities outside of standard working hours will be required. You will show a keen interest in delivering customer service, have a passion for IT, and enjoy fixing problems quickly. This role is fully office based 5 days per week.
The Helpdesk & Support Analyst in Manchester will provide dedicated, in-person IT support for all staff in the office, meetings and for client-facing events. The role is critical for ensuring seamless technical operations, at desks and during meetings. Flexibility to support some events activities outside of standard working hours will be required.
What’s in it for you? We have an excellent benefit package which includes:
- 30 days leave (exc. Bank Holidays)
- Interest-free season ticket loan
- Enhanced family leave
- Cycle to work scheme
- Firmwide discretionary bonus scheme
- Paid day off for charitable endeavours
- Discount Voucher Scheme
- Electric Car Scheme
- Workplace ISA
- Care concierge
Our successful growth story is down to our people. And we take the wellbeing of our people seriously offering a huge suite of initiatives to de-stress, engage and enthuse. We care about wider society too and the communities in which we operate, read about our Forward Community Programme to find out more about how we’re giving back.
About you: You will be organised and professional and be comfortable working with pace and have a keen interest in delivering excellent customer service, have a passion for IT and fixing problems quickly. You will ideally have experience working in an IT/support role in a professional services or legal environment and be looking to kick start your career in IT. You will have knowledge of Office 365 & Co-Pilot applications (Excel, Word, PowerPoint, Outlook etc.), legal applications and software, MS Teams and SharePoint and NetDocuments. Flexible and adaptable, you’ll switch between competing priorities and demands with ease always keeping a cool-head and a focused approach. As the main IT contact in the office, you will be able to work independently for large amounts of the time, plan and prioritise your work in a reliable and punctual manner. You will be flexible in your approach, the role will require you to support events, video conference hearings and the Helpdesk support rota.
Your career is important to us, and we will invest in you to allow you to develop and grow. If you are excited by the prospect of this role and where a career with Mewburn Ellis could take you, we’d love to hear from you. If you would like more information on the role and a detailed role description, please contact us on recruitment@mewburn.com.
We’re committed to equal opportunities and welcome a broad diversity of talent to apply. We reserve the right to cease advertising should we receive a high number of applicants.
Your privacy: As part of our recruitment process, Mewburn Ellis collects and processes personal data relating to job applicants. Read our Job Applicant Privacy Policy for more details.
Note for agencies: Mewburn Ellis work with a select number of agencies to support our recruitment. CVs will only be accepted from agencies who have been briefed specifically on this vacancy. We ask that you do not to send speculative CVs, or candidate details, for this vacancy. We will reach out directly if we require additional support with this role.
IT Helpdesk Analyst in Manchester employer: Mewburn Ellis LLP
Contact Detail:
Mewburn Ellis LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Analyst in Manchester
✨Tip Number 1
Get to know the company! Research Mewburn Ellis and understand their values, culture, and recent achievements. This will help you tailor your approach and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for the interview by practising common IT Helpdesk scenarios. Think about how you'd handle specific technical issues or customer service challenges. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you top of mind.
We think you need these skills to ace IT Helpdesk Analyst in Manchester
Some tips for your application 🫡
Show Your Passion for IT: When writing your application, let us see your enthusiasm for IT! Share any relevant experiences or projects that highlight your love for technology and problem-solving. We want to know what makes you tick!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the IT Helpdesk Analyst role. Highlight your experience with Office 365, MS Teams, and any legal software you've used. This shows us you're serious about the position and understand what we're looking for.
Be Professional Yet Friendly: Remember, we value a relaxed and friendly culture at Mewburn Ellis. While your application should be professional, don’t hesitate to let your personality shine through. A touch of warmth can go a long way in making your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Mewburn Ellis LLP
✨Know Your Tech
Make sure you brush up on your knowledge of Office 365, MS Teams, and SharePoint. Familiarise yourself with common IT issues that might arise in a legal environment, as this will show your passion for IT and problem-solving skills.
✨Customer Service Mindset
Since the role focuses heavily on delivering excellent customer service, think of examples from your past experiences where you’ve gone above and beyond to help someone. This will demonstrate your commitment to providing top-notch support.
✨Flexibility is Key
Be prepared to discuss how you can adapt to changing priorities and demands. Highlight any previous experiences where you successfully managed multiple tasks or supported events outside of standard hours.
✨Show Your Organisational Skills
As the main IT contact in the office, being organised is crucial. Prepare to talk about your methods for prioritising tasks and managing your time effectively, especially in a fast-paced environment like Mewburn Ellis.
