Client Support Assistant in Manchester

Mewburn Ellis is the forward-looking IP firm. 150 years old, but very much with a focus on the future, we are at the top of our profession. We are ‘Top Tier’ in Legal 500, ‘Band 1’ in Chambers & Partners UK, ‘Gold Ranked’ for EPO work and ‘Top Tier’ in IAM Patent 1000 as well as being ‘Recommended’ in MIP IP Stars and WTR. We are proud to have been awarded the prestigious EcoVadis Platinum Medal in 2024. Mewburn Ellis is the world’s first Intellectual Property firm to receive this medal, which is the highest rating you can earn in sustainable business practices.

There has never been a more exciting time to work for a firm like Mewburn Ellis. We have seen fee income grow by more than 50% in the last 3 years and have increased our overall headcount, taking us to 350 strong across five offices in Bristol, Cambridge, London, Manchester, and Munich. The culture and personality of the firm is ambitious, relaxed and friendly.

The role requires a highly motivated individual who prides themselves in organisation, attention to detail and accuracy as well as excellent communication skills. The main responsibility of the role is to ensure that our clients receive the highest levels of service at all times. The firm’s clients include large multinationals, small to medium sized companies, as well as universities and other intellectual property firms around the world. You will have responsibility for maintaining and updating client records, as well as working closely with the partners of the firm, Patent and Trade Mark Administrators and other support staff.

What’s in it for you? We have an excellent benefit package which includes:

• Competitive salary
• 30 days leave (exc. Bank Holidays)
• Generous pension scheme
• Enhanced family leave
• Firmwide discretionary bonus scheme
• Paid day off for charitable endeavours
• Discount Voucher Scheme
• Workplace ISA
• Healthcare Cash Plan Scheme
• Care concierge

Our successful growth story is down to our people. And we take the wellbeing of our people seriously offering a huge suite of initiatives to de-stress, engage and enthuse. We care about wider society too and the communities in which we operate, read about our Forward Community Programme to find out more about how we’re giving back.

About you: You will have experience of office administration, preferably within a professional services environment, and an ability to take responsibility for tasks being completed accurately and in a timely manner. Good communication skills will be essential to this role, as well as an understanding of prioritising workloads and an ability to work successfully as part of a team. You will be able to deliver great client service, demonstrating an ability to work methodically and accurately.

Skills and Experience:

• Good level of general IT skills with knowledge of MS Office packages specifically Word, Excel and Outlook.
• Ability to learn new systems including electronic filing, records and other internal IT systems relevant to the role.
• Excellent administrative skills and the ability to handle large volumes of data accurately.
• Good level of attention to detail and the ability to take responsibility for ensuring tasks are completed accurately and in a timely manner.
• Good organisational and time management skills, with the ability to work to deadlines.
• Self-motivated and willing to learn and develop skills within a professional services environment.
• Flexible and adaptable.

Your career is important to us, and we will invest in you to allow you to develop and grow. If you are excited by the prospect of this role and where a career with Mewburn Ellis could take you, we’d love to hear from you.

If you would like more information on the role and a detailed role description, please contact us on recruitment@mewburn.com. To make an application please forward your CV to Victoria Moore at recruitment@mewburn.com.

We’re committed to equal opportunities and welcome a broad diversity of talent to apply. We reserve the right to cease advertising should we receive a high number of applicants.

Your privacy: As part of our recruitment process, Mewburn Ellis collects and processes personal data relating to job applicants. Read our Job Applicant Privacy Policy for more details.

Note for agencies: Mewburn Ellis work with a select number of agencies to support our recruitment. CVs will only be accepted from agencies who have been briefed specifically on this vacancy. We ask that you do not to send speculative CVs, or candidate details, for this vacancy. We will reach out directly if we require additional support with this role.