At a Glance
- Tasks: Make outbound calls to generate interest and secure appointments for the Sales team.
- Company: Join MEWA UK, a company that values professionalism and customer experience.
- Benefits: Competitive pay, supportive environment, and opportunities for growth.
- Other info: Inclusive workplace welcoming diverse backgrounds and experiences.
- Why this job: Kickstart your career in sales while building valuable communication skills.
- Qualifications: Confident phone skills, resilience, and a proactive attitude are key.
The predicted salary is between 30000 - 40000 £ per year.
The Role
As a Call Agent, you’ll be the first point of contact for prospective customers, representing MEWA UK with professionalism and confidence. Your role is to generate interest and secure qualified appointments for the Sales Representative, ensuring a consistent pipeline of opportunities. You’ll manage outbound calls efficiently, maintain accurate CRM records, and uphold MEWA’s standards for quality, compliance, and customer experience in every interaction. This is an office-based role focused on outbound calling and appointment generation, working closely with the Sales Representative to support sales growth.
Key Responsibilities
- Make outbound calls to prospective customers to secure qualified appointments for the Sales Representative
- Introduce the company and generate interest to create opportunities for the rep to present and close
- Build rapport quickly and professionally to maximise appointment conversion
- Follow structured call scripts while adapting naturally to conversations
- Accurately record call outcomes, notes, and appointment details in the CRM system
- Manage daily call targets and maintain a consistent pipeline of booked appointments
- Confirm, schedule, and coordinate appointments in line with the Sales Representative’s availability
- Uphold company standards for professionalism, compliance, and customer service
What You’ll Bring
- Confidence and clarity on the phone, with the ability to build rapport quickly
- A resilient, positive attitude, you’re comfortable handling objections and staying motivated
- Strong communication skills and a professional telephone manner
- The ability to work towards daily call and appointment targets
- Good organisation skills and attention to detail when updating CRM systems
- A proactive mindset, you don’t wait for leads, you make things happen
- The ability to represent the company professionally and create a strong first impression
- Reliability and consistency in managing follow-ups and booked appointments
- Previous experience in outbound calling, telesales, or appointment setting
Inclusion & Equal Opportunities
We welcome applicants from all backgrounds, including people of colour, LGBTQ+ individuals, people with disabilities, neurodivergent candidates, parents, carers, and those from lower socio‑economic backgrounds. If you need adjustments during the recruitment process, just let us know. All employment offers are subject to Right to Work verification. If this role sounds like the right fit for you, please apply today!
Call Agent employer: Mewa
MEWA UK is an excellent employer that values its employees by providing a supportive work culture and opportunities for personal growth. As a Multi-Drop Delivery Driver, you will enjoy the unique benefit of hotel accommodation during your scheduled nights out, allowing you to focus on delivering exceptional service while maintaining a healthy work-life balance. Join us to be part of a team that prioritises safety, quality, and customer satisfaction in every delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Call Agent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mewa. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mewa before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Agent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mewa:Your cover letter is your chance to shine! Tell us why you want to work at Mewa specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mewa!
How to prepare for a job interview at Mewa
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
