Join a rapidly growing, values‑driven European leader in sustainable textile services, offering strong development opportunities and long‑term career stability.
The Role
As an Call Agent, you’ll be the first point of contact for prospective customers, representing MEWA UK with professionalism and confidence. Your role is to generate interest and secure qualified appointments for the Sales Representative, ensuring a consistent pipeline of opportunities. You’ll manage outbound calls efficiently, maintain accurate CRM records, and uphold MEWA’s standards for quality, compliance, and customer experience in every interaction.
This is an office-based role focused on outbound calling and appointment generation, working closely with the Sales Representative to support sales growth.
Key Responsibilities
- Make outbound calls to prospective customers to secure qualified appointments for the Sales Representative
- Introduce the company and generate interest to create opportunities for the rep to present and close
- Build rapport quickly and professionally to maximise appointment conversion
- Follow structured call scripts while adapting naturally to conversations
- Accurately record call outcomes, notes, and appointment details in the CRM system
- Manage daily call targets and maintain a consistent pipeline of booked appointments
- Confirm, schedule, and coordinate appointments in line with the Sales Representative’s availability
- Uphold company standards for professionalism, compliance, and customer service
What You’ll Bring
- Confidence and clarity on the phone, with the ability to build rapport quickly
- A resilient, positive attitude, you’re comfortable handling objections and staying motivated
- Strong communication skills and a professional telephone manner
- The ability to work towards daily call and appointment targets
- Good organisation skills and attention to detail when updating CRM systems
- A proactive mindset, you don’t wait for leads, you make things happen
- The ability to represent the company professionally and create a strong first impression
- Reliability and consistency in managing follow‑ups and booked appointments
- Previous experience in outbound calling, telesales, or appointment setting
Inclusion & Equal Opportunities
We welcome applicants from all backgrounds, including people of colour, LGBTQ+ individuals, people with disabilities, neurodivergent candidates, parents, carers, and those from lower socio‑economic backgrounds. If you need adjustments during therecruitment process, just let us know.
All employment offers are subject to Right to Work verification.
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Call Agent in Birmingham employer: Mewa
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