Accounts Assitant in Birmingham

Join a rapidly growing, values‑driven European leader in sustainable textile services, offering strong development opportunities and long‑term career stability.

The Role

As a Accounts Assistant, you will play a key role in supporting the Finance team by ensuring customer accounts are managed effectively, payments are collected in a timely manner, and financial records are maintained accurately. Acting as a professional point of contact for customers, you will build positive relationships while managing credit control activities and resolving account queries.

This role combines credit control responsibilities with wider accounts administration duties, including payment allocation, account reconciliations, reporting, and support across the sales and purchase ledger functions. You will work closely with customers, colleagues, and management to help maintain healthy cash flow and ensure financial processes are completed efficiently and accurately.

This is an office-based role within a fast-paced environment, requiring strong attention to detail, excellent organisational skills, and a proactive approach to managing customer accounts and supporting the wider finance function.

Key Responsibilities

• Monitor customer accounts to ensure invoices are paid in line with agreed payment terms.
• Proactively contact customers by phone and email to collect outstanding debts and resolve payment queries.
• Allocate incoming payments and reconcile customer accounts accurately.
• Investigate and resolve invoice disputes, escalating issues where necessary.
• Produce and distribute customer statements, reminder notices, and overdue payment communications.
• Support the preparation of aged debt reports and provide updates on collection activity.
• Assist with credit checks and the setting up of new customer accounts.
• Maintain accurate financial records and update accounting systems with all relevant information.
• Support the wider finance team with purchase ledger, sales ledger, and general accounts administration tasks.
• Deliver a professional and customer-focused service while ensuring compliance with company policies and procedures.

What you’ll bring

• Previous experience in a Credit Control, Accounts Assistant, Finance Assistant, or similar role.
• Strong communication skills with confidence speaking to customers regarding outstanding payments.
• Excellent attention to detail and a high level of accuracy when handling financial information.
• Good numerical and analytical skills, with the ability to investigate and resolve discrepancies.
• Strong organisational skills and the ability to manage multiple priorities effectively.
• Proficiency in Microsoft Excel and experience using accounting or ERP systems.
• A professional, confident, and customer-focused approach.
• The ability to build positive working relationships while maintaining firm credit control practices.
• A proactive attitude with the ability to work independently and as part of a team.
• Reliability, discretion, and a strong understanding of confidentiality when handling financial data.

Inclusion & Equal Opportunities

We welcome applicants from all backgrounds, including people of colour, LGBTQ+ individuals, people with disabilities, neurodivergent candidates, parents, carers, and those from lower socio‑economic backgrounds. If you need adjustments during the recruitment process, just let us know.

All employment offers are subject to Right to Work verification.

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