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- Tasks: Lead operational performance and drive innovation in a premium service business.
- Company: Dynamic company focused on transformation and growth in London.
- Benefits: Attractive salary, bonus opportunities, and a chance to shape the future.
- Why this job: Make a real impact by modernising operations and enhancing service quality.
- Qualifications: Senior operational leadership experience in contract-led services required.
- Other info: Join a forward-thinking team with opportunities for personal and professional growth.
The predicted salary is between 72000 - 108000 £ per year.
We are seeking a commercially minded Transformation Director to lead operational performance across a premium contract-led service business. This role is central to building a data-driven, scalable operating model, improving consistency, and driving EBITDA growth.
As Transformation Director, you will move the organisation from reactive delivery to proactive planning. You will strengthen operational discipline, embed effective use of technology and data, modernise workforce planning, and lead innovation across systems, equipment and ways of working.
Responsibilities
- Leading operational performance across the business, ensuring consistent, high-quality service delivery
- Embedding proactive planning, forecasting and risk prevention
- Driving full adoption of operational systems
- Improving workforce planning and productivity, scheduling efficiency and labour optimisation
- Leading operational transformation, contract improvements and new mobilisations
- Delivering margin improvement and cost control in partnership with finance teams
- Coaching and developing senior operational leaders
- Improving service quality, audit outcomes and client satisfaction
Candidate requirements
- Senior operational leader within a contract-led service environment (e.g. Facilities Management, Logistics, Cleaning, Hospitality, Transport and Retail)
- Proven track record of improving operational and financial performance
- Strong experience with systems, data and technology-led improvement
- Commercial, “data savvy”, analytical and highly structured
- Demonstrable track record of taking a business through growth and process transformation, leveraging new technology in a practical way to drive consistency and efficiency
- Confident people leader with the credibility and gravitas to drive accountability and change
- Curious, innovative and forward-thinking in approach
- Experience improving operational consistency and system adoption
- Able and willing to work in London
Transformation Director employer: Metzger Search & Selection
Contact Detail:
Metzger Search & Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transformation Director
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend local events. We all know that sometimes it’s not just what you know, but who you know that can land you that Transformation Director role.
✨Tip Number 2
Prepare for interviews by researching the company and its operational challenges. We should be ready to discuss how our experience aligns with their needs, especially around data-driven decision-making and operational performance.
✨Tip Number 3
Showcase your achievements! When we get the chance to chat with potential employers, let’s highlight specific examples of how we’ve improved operational efficiency or driven transformation in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s a great way to ensure your application gets noticed. Plus, we can tailor our approach based on the insights we gather from the job description.
We think you need these skills to ace Transformation Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Transformation Director role. Highlight your experience in operational performance and any data-driven projects you've led. We want to see how you’ve made a real impact in previous roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've driven transformation and improved service delivery in your past positions.
Showcase Your Data Savviness: Since we’re looking for someone who’s 'data savvy', make sure to include any relevant experience with systems and technology-led improvements. We love seeing how you’ve used data to drive decisions and enhance operational efficiency.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Metzger Search & Selection
✨Know Your Numbers
As a Transformation Director, you'll need to demonstrate your understanding of operational performance metrics. Brush up on key financial indicators and be ready to discuss how you've improved these in past roles. This shows you're not just data-savvy but also commercially minded.
✨Showcase Your Leadership Style
Be prepared to talk about your experience in coaching and developing senior leaders. Share specific examples of how you've driven accountability and change within teams. This will highlight your people leadership skills and your ability to foster a proactive culture.
✨Emphasise Innovation and Technology
Discuss how you've leveraged technology to drive operational improvements. Bring examples of systems or tools you've implemented that led to efficiency gains. This will show your forward-thinking approach and your capability to modernise workforce planning.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical problems related to operational transformation. Think through potential challenges and how you would address them, especially in contract-led environments. This will demonstrate your analytical skills and structured thinking.
