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- Tasks: Lead operational performance and drive innovation in a premium service business.
- Company: Dynamic company focused on transformation and growth in London.
- Benefits: Attractive salary, bonus opportunities, and a chance to shape the future.
- Why this job: Make a real impact by modernising operations and enhancing service quality.
- Qualifications: Senior operational leadership experience in contract-led services required.
- Other info: Join a forward-thinking team with opportunities for personal and professional growth.
The predicted salary is between 43200 - 72000 ÂŁ per year.
We are seeking a commercially minded Transformation Director to lead operational performance across a premium contract-led service business. This role is central to building a data-driven, scalable operating model, improving consistency, and driving EBITDA growth.
As Transformation Director, you will move the organisation from reactive delivery to proactive planning. You will strengthen operational discipline, embed effective use of technology and data, modernise workforce planning, and lead innovation across systems, equipment and ways of working.
Responsibilities:
- Leading operational performance across the business, ensuring consistent, high-quality service delivery
- Embedding proactive planning, forecasting and risk prevention
- Driving full adoption of operational systems
- Improving workforce planning and productivity, scheduling efficiency and labour optimisation
- Leading operational transformation, contract improvements and new mobilisations
- Delivering margin improvement and cost control in partnership with finance teams
- Coaching and developing senior operational leaders
- Improving service quality, audit outcomes and client satisfaction
Candidate requirements:
- Senior operational leader within a contract-led service environment (e.g. Facilities Management, Logistics, Cleaning, Hospitality, Transport and Retail)
- Proven track record of improving operational and financial performance
- Strong experience with systems, data and technology-led improvement
- Commercial, “data savvy”, analytical and highly structured
- Demonstrable track record of taking a business through growth and process transformation, leveraging new technology in a practical way to drive consistency and efficiency
- Confident people leader with the credibility and gravitas to drive accountability and change
- Curious, innovative and forward-thinking in approach
- Experience improving operational consistency and system adoption
- Able and willing to work in London
Transformation Director in London employer: Metzger Search & Selection
Contact Detail:
Metzger Search & Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transformation Director in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Transformation Director role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for those interviews by researching the company thoroughly. Understand their operational challenges and think about how your experience can help them transition from reactive to proactive planning. Show them you’re the solution they need!
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications. A quick email or LinkedIn message can show your enthusiasm and keep you on their radar. We all love a bit of persistence!
✨Tip Number 4
Check out our website for the latest job openings. We’re always looking for talented individuals like you to join our team. Plus, applying directly through us can give you a better chance of standing out!
We think you need these skills to ace Transformation Director in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Transformation Director role. Highlight your experience in operational performance and any data-driven projects you've led. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us about your journey in transforming businesses and how you’ve driven improvements in service delivery. Keep it engaging and relevant to the role.
Showcase Your Achievements: Don’t just list your responsibilities; show us what you’ve achieved! Use metrics and examples to demonstrate how you’ve improved operational and financial performance in previous roles. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the Transformation Director position. Let’s make it happen!
How to prepare for a job interview at Metzger Search & Selection
✨Know Your Numbers
As a Transformation Director, you'll need to demonstrate your commercial acumen. Brush up on key metrics related to operational performance and EBITDA growth. Be ready to discuss how you've used data to drive improvements in past roles.
✨Showcase Your Leadership Style
This role requires a confident people leader. Prepare examples of how you've coached and developed senior operational leaders. Highlight your ability to drive accountability and change within teams, as this will resonate well with the interviewers.
✨Emphasise Innovation
The company is looking for someone who is curious and forward-thinking. Bring examples of how you've led innovation in previous roles, particularly in using technology to improve operational consistency and efficiency. This will show that you can modernise workforce planning effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about challenges you've faced in operational transformation and how you approached them. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.