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- Tasks: Lead operational performance and drive innovation in a premium service business.
- Company: Dynamic company focused on transformation and growth in London.
- Benefits: Attractive salary, bonus opportunities, and a chance to shape the future.
- Why this job: Make a real impact by modernising operations and enhancing service quality.
- Qualifications: Senior operational leadership experience in contract-led services required.
- Other info: Join a forward-thinking team with opportunities for personal and professional growth.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking a commercially minded Transformation Director to lead operational performance across a premium contract-led service business. This role is central to building a data-driven, scalable operating model, improving consistency, and driving EBITDA growth.
As Transformation Director, you will move the organisation from reactive delivery to proactive planning. You will strengthen operational discipline, embed effective use of technology and data, modernise workforce planning, and lead innovation across systems, equipment and ways of working.
Responsibilities
- Leading operational performance across the business, ensuring consistent, high-quality service delivery
- Embedding proactive planning, forecasting and risk prevention
- Driving full adoption of operational systems
- Improving workforce planning and productivity, scheduling efficiency and labour optimisation
- Leading operational transformation, contract improvements and new mobilisations
- Delivering margin improvement and cost control in partnership with finance teams
- Coaching and developing senior operational leaders
- Improving service quality, audit outcomes and client satisfaction
Candidate requirements
- Senior operational leader within a contract-led service environment (e.g. Facilities Management, Logistics, Cleaning, Hospitality, Transport and Retail)
- Proven track record of improving operational and financial performance
- Strong experience with systems, data and technology-led improvement
- Commercial, "data savvy", analytical and highly structured
- Demonstrable track record of taking a business through growth and process transformation, leveraging new technology in a practical way to drive consistency and efficiency
- Confident people leader with the credibility and gravitas to drive accountability and change
- Curious, innovative and forward-thinking in approach
- Experience improving operational consistency and system adoption
- Able and willing to work in London
Transformation Director in England employer: Metzger Search & Selection
Contact Detail:
Metzger Search & Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transformation Director in England
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend local events. We all know that sometimes it’s not just what you know, but who you know that can land you that Transformation Director role.
✨Tip Number 2
Prepare for interviews by researching the company’s recent projects and challenges. We want you to show how your experience in operational performance can directly benefit them. Tailor your examples to highlight your data-driven approach and leadership skills.
✨Tip Number 3
Practice your pitch! You need to clearly articulate how you’ll lead operational transformation and improve service quality. We suggest rehearsing with a friend or in front of a mirror to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Transformation Director in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Transformation Director role. Highlight your experience in operational performance and any data-driven projects you've led. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've driven transformation and improved service delivery in previous roles.
Showcase Your Data Savviness: Since we're all about data-driven decisions, make sure to highlight your experience with systems and technology-led improvements. We love candidates who can demonstrate how they've used data to drive operational success!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Metzger Search & Selection
✨Know Your Numbers
As a Transformation Director, you'll need to demonstrate your understanding of operational and financial metrics. Brush up on key performance indicators relevant to the role, such as EBITDA growth and service delivery metrics. Be ready to discuss how you've used data to drive improvements in past roles.
✨Showcase Your Leadership Style
This role requires a confident people leader. Prepare examples that highlight your experience in coaching and developing senior operational leaders. Think about specific situations where you’ve driven accountability and change within a team, and be ready to share these stories during the interview.
✨Emphasise Your Tech Savvy
Since the role involves embedding effective use of technology and data, be prepared to discuss your experience with systems and technology-led improvements. Highlight any specific tools or platforms you've implemented successfully and how they contributed to operational efficiency.
✨Be Proactive in Your Approach
The company is looking for someone who can shift from reactive delivery to proactive planning. Prepare to discuss how you've previously identified risks and opportunities in operations and how you’ve implemented strategies to address them before they became issues.
