Field Service Technician in Wolverhampton

Are you passionate about delivering exceptional customer service and equipped with a strong background in electrical, electronic, or mechanical engineering? We are looking for a proactive and skilled Field Service Technician to carry out both reactive and preventative service work—including installation, commissioning, certification, and maintenance of our product inspection and systems equipment. At METTLER TOLEDO, quality is at the core of everything we do, and customer satisfaction drives every decision. Join us in a dynamic, supportive environment that values continuous learning and professional development.

Responsibilities

• Carry out routine performance verification and preventative maintenance.
• Professionally install and commission new equipment at customer sites.
• Diagnose and rectify equipment breakdowns efficiently to minimise customer downtime.
• Promote audits, calibrations, and validation activities to ensure equipment meets industry standards.
• Meet established KPIs and ensure all administrative tasks, including record maintenance, are completed on time.
• Travel regularly to various customer sites to provide on‑site technical support.
• Manage and maintain vehicle stock effectively to ensure high first‑time fix rates.
• Have a degree, apprenticeship, or equivalent in Electrical or Mechanical Engineering.
• Show strong analytical and problem‑solving skills and the ability to work under pressure.
• Handle customer queries and site visits in a professional and timely manner.
• Manage multiple priorities with excellent time‑management skills.
• Communicate clearly, both verbally and in writing, to keep customers and the office fully briefed.
• Hold a valid UK driving licence, as this role requires travel to various customer locations.

Benefits

• 25 days' annual leave plus Bank Holidays (increasing to 29 days).
• Option to buy or sell up to 5 additional leave days.
• Employee health and wellbeing focus, including BUPA healthcare and an Employee Assistance Program.
• Trustee‑based pension scheme and life assurance at four times salary.
• Fun, inclusive culture with team‑building and charity events.
• Agile and flexible working arrangements.
• Family‑friendly policies and flexible patterns.
• A culture fostering creativity, autonomy, and success.
• Commitment to learning and career progression.

Equal Opportunity Employment

METTLER TOLEDO promotes equal opportunities worldwide and values diversity in its global workforce. We ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process. If you consider yourself to have a disability or learning difficulty that prevents you from completing the online application process, please contact ukrecruitment@mt.com and we will make alternative arrangements. For more information on our commitment to Sustainability, Diversity and Equal Opportunity, please visit our website.