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- Tasks: Coordinate service orders and ensure timely completion while providing top-notch customer service.
- Company: Join a fun, inclusive company that values creativity and teamwork.
- Benefits: Enjoy 25 days of annual leave, health benefits, and a supportive work-life balance.
- Why this job: Be the key link between customers and services, making a real difference every day.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: Great opportunities for learning and career progression in a dynamic environment.
The predicted salary is between 30000 - 42000 £ per year.
The Service Team are looking for a new member to join the Team! As Service Coordinator you will be responsible for coordinating resources to ensure the successful and timely completion of service orders.
Customer Interaction: Handle inbound customer calls, emails, and queries, providing estimates and lead times for site visits, depot orders, and parts to ensure high customer service standards.
Service Order Management: Oversee service orders from initial call logging to completion, keeping technicians' diaries up to date and ensuring depot repairs have the relevant purchase orders.
Customer Feedback: Proactively update customers on service order statuses and spare part deliveries, keeping them informed of any changes or progress.
Scheduling: Book and schedule planned service orders to ensure timely completion within the specified month as per contract activation details.
System Maintenance: Maintain service management systems, ensuring orders are in the correct status and notes are current.
Team Collaboration: Support other departments to foster a team spirit within the company.
What You Need to Succeed:
- Strong communication skills – both verbal and written
- Proactive and works well on own initiative
- Excellent attention to detail
- Competent with MS Outlook and MS Excel
- Outstanding Customer Service
Our Offer to You:
- Strong work-life balance with 25 days’ annual leave plus Bank Holidays, increasing to 29 days.
- Option to buy or sell up to 5 additional leave days.
- Employee health and wellbeing focus, including BUPA healthcare and Employee Assistance Program.
- Trustee-based pension scheme and life assurance at four times salary.
- Fun, inclusive culture with team-building and charity events.
- Culture fostering creativity, autonomy, and success.
- Commitment to learning and career progression.
Service Coordinator in Leicester employer: Mettler Toledo
Contact Detail:
Mettler Toledo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator in Leicester
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your conversations. When you apply through our website, mention what excites you about joining the Service Team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer interactions, role-play common scenarios with a friend. This will help you feel more confident when discussing your approach during interviews.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage multiple tasks and keep everything on track. Use examples from past experiences to illustrate your ability to oversee service orders effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind.
We think you need these skills to ace Service Coordinator in Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Coordinator role. Highlight your relevant experience in customer service and resource coordination, as this will show us you understand what we're looking for.
Show Off Your Communication Skills: Since strong communication is key for this role, use clear and concise language in your application. We want to see how well you can express yourself, so don’t hold back on showcasing your verbal and written skills!
Be Proactive: In your application, demonstrate your proactive nature. Share examples of how you've taken initiative in past roles, especially in managing service orders or customer interactions. This will resonate with our team spirit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at Mettler Toledo
✨Know Your Stuff
Make sure you understand the role of a Service Coordinator inside out. Familiarise yourself with service order management, customer interaction, and scheduling. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've handled customer queries or managed service orders in the past. This will demonstrate your ability to provide outstanding customer service.
✨Be Proactive
During the interview, highlight instances where you've taken the initiative in previous roles. Discuss how you’ve proactively updated customers or improved processes. This aligns perfectly with what they’re looking for in a candidate who can work well on their own initiative.
✨Attention to Detail Matters
Prepare to discuss how you ensure accuracy in your work. Bring up specific examples where your attention to detail made a difference, whether it was in managing schedules or maintaining service management systems. This will show that you can keep everything organised and up to date.
