At a Glance
- Tasks: Lead and develop a team of Service Technicians to deliver exceptional service.
- Company: Join METTLER TOLEDO, a global leader in precision instruments and services.
- Benefits: Enjoy 25 days annual leave, health benefits, and a fun, inclusive culture.
- Other info: Strong focus on career progression and continuous improvement.
- Why this job: Make a real impact by driving operational excellence and customer satisfaction.
- Qualifications: Experience in leading technical teams and managing performance through KPIs.
The predicted salary is between 42791 - 52301 £ per year.
Our Opening and Your Responsibilities
We are looking for a Regional Service Team Leader to lead a team of field-based Service Technicians and drive operational excellence across our service business.
This is an exciting opportunity for a people‑focused leader with a strong technical background who thrives in a fast‑paced field service environment.
As Regional Service Team Leader, you will play a critical role in supporting service delivery, developing technician capability, improving customer satisfaction, and ensuring operational targets are achieved.
- What You'll Be Doing
- Lead, coach and develop a regional team of Service Technicians to deliver outstanding service performance.
- Monitor and drive KPI achievement across all areas of service operations.
- Provide proactive operational support to technicians and the service back office.
- Support service growth by conducting customer site surveys and identifying service and contract opportunities.
- Drive technician development, cross‑skilling and training initiatives to maximise regional capability and scheduling efficiency.
- Ensure compliance with Health & Safety legislation, customer site regulations and quality standards.
- Foster a strong team culture focused on continuous improvement, customer satisfaction and operational excellence.
- What You Need to Succeed
- Proven experience leading or supervising a team of field‑based service, engineering or technical professionals.
- Experience managing operational performance through KPIs and service metrics.
- Strong technical and engineering aptitude.
- Customer‑focused approach with a commitment to high‑quality service delivery.
- Ability to manage priorities, resolve issues and drive performance across a geographically dispersed team.
- Good understanding of the service lifecycle and the relationship between service and sales activities.
- Experience working across multiple product lines or business units.
- Our Offer to You
- Strong work‑life balance with 25 days’ annual leave plus Bank Holidays, increasing to 29 days.
- Option to buy or sell up to 5 additional leave days.
- Employee health and wellbeing focus, including BUPA healthcare and Employee Assistance Program.
- Pension scheme and life assurance at four times salary.
- Fun, inclusive culture with team‑building and charity events.
- Commitment to learning and career progression.
- About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services.
We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications.
Our sales and service network is one of the most extensive in the industry.
Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries.
For more information, please visit www. mt. com.
Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our global workforce, which reflects the diversity in the many countries in which we operate internationally.
Our commitment to Equal Opportunity and Diversity begins with our recruitment and selection process.
We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process.
If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch by email to ukrecruitment@mt. com so that we can make alternative arrangements for you.
For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.
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Field Service Team Leader -North West in Manchester employer: Mettler Toledo Llc
At METTLER TOLEDO, we pride ourselves on being an excellent employer that fosters a dynamic and supportive work culture. Our team members benefit from comprehensive training, opportunities for professional growth, and a collaborative environment that encourages innovation. Located in a vibrant area, we offer competitive compensation and a commitment to employee well-being, making us an ideal choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Team Leader -North West in Manchester
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Mettler Toledo Llc as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Mettler Toledo Llc and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Mettler Toledo Llc’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Team Leader -North West in Manchester
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Mettler Toledo Llc, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Mettler Toledo Llc, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Mettler Toledo Llc.
How to prepare for a job interview at Mettler Toledo Llc
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Mettler Toledo Llc offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Mettler Toledo Llc but also helps you get a feel for whether you’d thrive in that environment.
