At a Glance
- Tasks: Be the go-to person for customer queries and coordinate service orders seamlessly.
- Company: Join METTLER TOLEDO, a global leader in precision instruments and services.
- Benefits: Enjoy 25 days of annual leave, health benefits, and flexible working options.
- Other info: Join a fun, inclusive culture with opportunities for career growth and development.
- Why this job: Make a real difference by connecting customers with our expert technical teams.
- Qualifications: Experience in customer service and good communication skills are essential.
The predicted salary is between 27947 - 34157 £ per year.
Our Opening and Your Responsibilities
METTLER TOLEDO is looking for a Service Coordinator to join our Service team in Leicester.
As a vital link between our customers and our technical teams, you will ensure the seamless delivery of service and support that our clients depend on.
In this position, you will be the first point of contact for our customers, handling a variety of queries via phone and email.
You will be responsible for the end-to-end coordination of service orders, from initial triage to final scheduling.
Key Responsibilities
- Customer Support: Handle inbound calls and emails professionally, providing estimates and lead times for site visits, depot orders, and parts.
- Order
Management: Progress service quotes into orders and distribute them as tasks to relevant schedulers.
Data
Integrity: Ensure all purchase orders (POs) and customer details are accurate and up-to-date within our systems.
- First Line Triage: Raise customer requests, identify the appropriate technician, and keep the customer fully briefed throughout the process.
- Proactive Communication: Provide regular feedback to customers regarding service order status and spare part deliveries.
- Depot Co-ordination: Handle depot queries, raise returns, and provide timely updates on depot order status.
- System Maintenance: Maintain service management systems, ensuring orders are in the correct status with up-to-date notes.
- Scheduling: Upon confirmation from the customer, proactively confirm scheduling in Salesforce and update the relevant scheduler
- What You Need to Succeed
- Solid experience in customer service within a customer facing environment.
- Knowledge of Salesforce & SAP CRM is preferred.
- Good verbal and written communication skills
- Taking ownership, use of initiative and being proactive
- Our Offer to You
- Strong work-life balance with 25 days’ annual leave plus Bank Holidays, increasing to 29 days.
- Option to buy or sell up to 5 additional leave days.
- Employee health and wellbeing focus, including BUPA healthcare and Employee Assistance Program.
- Trustee-based pension scheme and life assurance at four times salary.
- Fun, inclusive culture with team-building and charity events.
- Family-friendly policies and flexible patterns.
- Culture fostering creativity, autonomy, and success.
- Commitment to learning and career progression.
- About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services.
We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications.
Our sales and service network is one of the most extensive in the industry.
Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries.
For more information, please visit www. mt. com.
Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our global workforce, which reflects the diversity in the many countries in which we operate internationally.
Our commitment to Equal Opportunity and Diversity begins with our recruitment and selection process.
We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process.
If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch by email to ukrecruitment@mt. com so that we can make alternative arrangements for you.
For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.
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Service Coordinator in Leicester employer: Mettler Toledo Llc
METTLER TOLEDO is an exceptional employer that prioritises employee wellbeing and career growth, offering a comprehensive benefits package including an annual bonus scheme and 25 days of annual leave. With a strong focus on work-life balance and an inclusive culture that values diversity, employees thrive in a collaborative environment where they can learn from industry experts and engage with international stakeholders. This role as an Inside Sales and Planning Coordinator not only provides meaningful work but also the opportunity to contribute to innovative solutions in a global leader in precision instruments.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mettler Toledo Llc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mettler Toledo Llc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Coordinator in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mettler Toledo Llc:Your cover letter is your chance to shine! Tell us why you want to work at Mettler Toledo Llc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mettler Toledo Llc!
How to prepare for a job interview at Mettler Toledo Llc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
