At a Glance
- Tasks: Manage customer orders and ensure exceptional service while collaborating across departments.
- Company: Join METTLER TOLEDO, a global leader in precision instruments and innovative solutions.
- Benefits: Enjoy a competitive salary, annual bonus, 25 days leave, and strong work-life balance.
- Other info: Inclusive culture with global exposure and excellent career progression opportunities.
- Why this job: Be part of a dynamic team making a real impact on product safety and quality.
- Qualifications: Customer service experience, attention to detail, and strong communication skills required.
The predicted salary is between 30000 - 37000 £ per year.
METTLER TOLEDO is a global leader in precision instruments and weighing solutions, known for delivering high-quality, innovative products across various industries.
Our X-ray Division specialises in cutting-edge inspection technologies that help customers ensure product safety and quality - focusing on designing and manufacturing advanced X-ray inspection systems that detect contaminants, verify product integrity, and support compliance with industry standards.
We are looking for a proactive individual to join our team as an
Inside Sales and Planning Coordinator.
You'll manage the complete order lifecycle, collaborating with all departments across the business to ensure on-time delivery is consistently met and exceeded for every customer order.
This role requires you to be onsite 4 days a week.
What You'll Do
- Develop and maintain excellent working relationship with customers to ensure that their requirements are met and that they are receiving an exceptional level of service.
- Manage customers' expectations by communicating effectively to internal and external stakeholders.
- Ensure all customer orders for systems and spare parts are processed accurately within a timely manner.
- On a daily basis, plan and schedule new planned orders ensuring they are planned and released in accordance with production system.
- Run weekly open order books specific to each customer and distribute accordingly.
- Work cross-functionally with departments such as Market Managers, Engineering, Production, Purchasing, Quality and Dispatch to comprehensively understand order status.
- Attend and present relevant data at the daily production meetings such as SQCDP, release meeting and E2E boards.
- Respond to and resolve all enquiry & complaints received in a professional and timely manner.
- Schedule EPO's and manage engineering capacity.
- What You Need to Succeed
- Experience working in customer service and sales order processing
- High level of attention to detail and order inputting
- Ability to communicate complex messages in a clear, straightforward and empathetic way
- Ability to work to tight deadlines and under pressure
- Ability to interact with peers, managers and employees
- Strong SAP knowledge and experience
- Our Offer to You
- Comprehensive benefits
- including annual bonus scheme, 25 days annual leave + bank holidays
- Strong Work-Life Balance
- enhanced policies, focus on employee wellbeing, employee engagement events, early finish on Fridays
- Global Exposure
- work with international stakeholders and teams across METTLER TOLEDO's global network
- Inclusive Culture
- thrive in an environment that values authenticity, diversity, and inclusion.
- Career Progression
- learn from industry experts, enhance existing skills, benefit from our commitment to training and development.
- Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our global workforce, which reflects the diversity in the many countries in which we operate internationally.
Our commitment to Equal Opportunity and Diversity begins with our recruitment and selection process.
We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process.
If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch by email to ukrecruitment@mt. com so that we can make alternative arrangements for you.
For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.
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Inside Sales Coordinator in Royston employer: Mettler-Toledo International Inc.
Mettler-Toledo International, Inc. is an exceptional employer that fosters a culture of excellence and collaboration in Royston. With a commitment to employee growth and a comprehensive benefits package, you will have the opportunity to lead a dedicated team in enhancing quality standards within a globally recognized organization. Join us to make a meaningful impact in the manufacturing sector while advancing your career in a supportive environment.
Contact Details:
Mettler-Toledo International Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Inside Sales Coordinator in Royston
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In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
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We think you need these skills to ace Inside Sales Coordinator in Royston
Some tips for your application 🫡
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How to prepare for a job interview at Mettler-Toledo International Inc.
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Mettler-Toledo International Inc. that you understand the role and can hit the ground running in the sales game.
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In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Mettler-Toledo International Inc.’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
